Welcome to Emma Community, friend!

This is the go-to place to find answers for all of your Emma needs, ask the Emma Support Team any questions you might have, and get info on new features and updates for the App!  


Can't find what you need here? Check out our Resource Center or post a question here in the Community.   

Let’s get started

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Recent Conversations
Conversations 1 - 20 of 2485
Photo of Grey Stepp
6/21/2018 - Support Phones Unavailable from 3:50-5:00pm Central
Hi folks,  Our support phone lines will be unavailable today between 3:50-5:00pm Central.  We’ve got an All Staff Meeting and find it im...
  • 1 me too
  • 0 replies
  • Announcement
Photo of Brookfield Homes
Mailing Id in API
Currently we are using [[mailing_id]] in our click-through URLs so we can capture the mailing id in Google Analytics for reporting purpos...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of PBS Hawaii
Subscriber List Accuracy, removing unused subscribers
Regarding Audience - Groups, and the subscribers in specific groups, is it possible to Archive that Group, then delete it, and by deletin...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Varsity Marketing
Keeping image left justified on mobile.
I used a left combo box in the editor to create an area with the image on the left and the copy on the right. This works fine on the desk...
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of Success Academy Charter Schools
How do I change text justification and padding for the mobile version so my text and picture do not touch?
How do I change text justification and padding for the mobile version so my text and picture do not touch but maintain the layout used in...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of The Lens
emma very slow after login cannot load any pages, please help!
After logging in, Emma does not load the pages and it's impossible to navigate in the system. This is happening frequently since the last...
  • 1 me too
  • 1 reply
  • Problem
Photo of Grey Stepp
Posting disabled for Emma Community. Please use the Support Hub to reach out to Emma Support.
I’m Grey Stepp, Support Lead here at Emma. I’m reaching out to let you know of a change to our Community. On 05/29/2018, we are disabl...
  • 1 me too
  • 0 replies
  • Announcement
Photo of Cynthia
Schedule mailing based on customer time zone.
I send emails to recipients from the East Coast to Hawaii. The problem here is that if I schedule one for 9am ET, California receives it ...
  • 3 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Noah Shunfenthal
Add Google Analytics Tracking to Split Tests
Want to do more split testing but I don't want to have to manually add UTM parameters to all of my links when doing a split test. If we c...
  • 1 me too
  • 3 replies
  • Idea
  • Under Consideration
Photo of Molly Taylor
Cannot add new managers
When I try to add new Managers to our account, I get an error saying 'A user with that username already exists.' If I try to create a dif...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of Internews Network
GDPR - use a confirmation link
We have our list segmented out by those who reside in Europe. Is there a way to send them all an email and have them click on a confirmat...
  • 1 me too
  • 10 replies
  • Question
  • In Progress
Photo of Zeta Beta Tau Fraternity
Email Open Rate Over Timespan
How do I find the total email open rate for a certain period of time? For example, how do I find the average open rate for all emails sen...
  • 1 me too
  • 2 replies
  • Question
Photo of Molly Taylor
Cannot get in touch with Emma Support.
The 1 888-493-2525 just rings as a fast busy signal. I sent an email last week and no one responded. Any other ideas?
  • 1 me too
  • 1 reply
  • Problem
Photo of Marie Gendron
Add blog icon to social follow block in the editor
Are there any plans to add Blog to the social media icons widget in the drag&drop editor? Just 'RSS' in a color square would work.
  • 1 me too
  • 8 replies
  • Idea
  • Not Planned
Photo of Stran Promotional Solutions
my email address got marked as opt-out
My account is tied to our Salesforce instance.  Somehow my work address got marked as opt out and I cannot even send a test of a campaign...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of B'nai B'rith Housing
How can we embed an Emma email on our site rather than linking to the Emma archive?
We'd like the content to be on our domain rather than on https://t.e2ma.net/webview/[link]. Is that possible?
  • 1 me too
  • 1 reply
  • Question
Photo of Jacky Wong
Update Country Name
I think you should update your list of countries in the country dropdown field that you provide and not allowed users to change. Not only...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Key Blue
How to Mass Delete (Not Archive) Contacts
I have 300,000 contacts I want to delete, I can see with the new UI I have to Archive them first, then delete them. In the Archive there...
  • 1 me too
  • 2 replies
  • Problem
Photo of Grey Stepp
5/18/2018 - Support Phones Unavailable from 9:45-10:45am Central
Hi folks,  Our support phone lines will be unavailable today between 9:45-10:45am Central.  We’ve got an All Staff Meeting and find it i...
  • 1 me too
  • 0 replies
  • Announcement
Photo of PrintPoint, Inc.
Issue with formatting on an EventBright block
I am using the two equal column layout with an EventBright block on the right side. In my Emma editor the formatting looks great but in t...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged

Community Stats

  • 7,570
    Conversations
  • 7,626
    Members

Powered by Get Satisfaction