Welcome to Emma Community, friend!

This is the go-to place to find answers for all of your Emma needs, ask the Emma Support Team any questions you might have, and get info on new features and updates for the App!  


Can't find what you need here? Check out our Resource Center or post a question here in the Community.   

Let’s get started

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Recent Conversations
Conversations 1 - 20 of 2361
Photo of Bone McAllester Norton PLLC
Collecting RSVP information, including guest name, for an invitation we are sending
We would like to collect RSVP information from an invitation we're sending.  Please advise on how best to set up the link.
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of First Unitarian Congregational Society in Brooklyn
I'm unable to send me email. Getting server error
I'm getting Internal Server Error when trying to schedule my email for 4:00pm this afternoon  This has happened before, but has generally...
  • 1 me too
  • 1 reply
  • Problem
Photo of Clicker Training
Automation Auto Send Slow
We are noticing that it is taking approx. 5-10 minutes for automated emails to be sent out based upon a form submission. Is this a normal...
  • 1 me too
  • 0 replies
  • Question
Photo of Kalamazoo Public Library
Newsletter Sign-up Links on Website
I want to put links on our website where people can sign up for our newsletters. We have different options they can choose from. How do I...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Floyd Lee Locums
Multiple links in email are not tracking individually
Multiple buttons in my email redirect to the same URL and so it is showing all of my links have the same number of clicks. Howe do I tra...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of Vision Source
import update only
Audience import (update only).  I do not want to add if the email is not found, I only see an option to import (add and update) or leave ...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Champlain College
Can I create color swatches in the text color picker?
I use a branded color for subheads in my mailings, and I'm wondering if I can create a color swatch? It looks like there is room on the r...
  • 4 me toos
  • 8 replies
  • Idea
  • Under Consideration
Photo of Silver Linings
How do I find a list of audience members not assigned to a group?
Is there a way to generate a list of audience members NOT yet assigned to a group? Emma is telling us that we have 200 more members th...
  • 3 me toos
  • 16 replies
  • Question
  • Answered
Photo of Niki Patel
how to integrate Member Signup webhook in Java application?
I would like to launch emma signup webhook in my application along with all the facility of mail customization after successful login.
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of MBH&H
Can I view/edit templates directly without creating a new email?
Why do I have to "Create a New Email" in "Campaigns" in order to view my template gallery?  Why can't I just have the option to go to my ...
  • 5 me toos
  • 6 replies
  • Idea
  • Not Planned
Photo of The Ryan Group
The past few sends have shown a marked difference in the number of clicks.
The past few sends have shown a marked difference in the number of clicks. From a few hundred typical of more than 200 e-blasts, to in t...
  • 1 me too
  • 1 reply
  • Problem
Photo of Clemens Food Group
Need help with check_multiple field
Hello. Please help me to post multiple check boxes selection to check_multiple field in myemma. What would be the syntax? I mean what sh...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of SciLocal
Social Sharing Twitter character count needs to be updated
In the Social Sharing option, which I'm given after I schedule a send, the Twitter box seems to be still using the old character limit. T...
  • 1 me too
  • 1 reply
  • Problem
Photo of Niki Patel
How to integrate emma Open API in my liferay project?
I have application in Liferay framework. In that I would like to integrate emma for mail customization. 
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Country Kitchen International
"Comparing Mailings" Export Error
I'm using the Compare Mailings feature and downloading a Performance Summary report on selected mailings. However, it keeps providing dat...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Econoday
lightbox form causes page to freeze
I added a lightbox form to this page: http://www.econoday.com/myemma-test.aspx PROBLEM: Eventually the scrollbar disappears and you can'...
  • 2 me toos
  • 3 replies
  • Problem
Photo of Nusource Financial
Can I link a .pdf to an image vs. linking an url?
I would like to use an image for the reader to click on which brings up a .pdf. Is this possible? I am only seeing that an image links to...
  • 2 me toos
  • 1 reply
  • Question
  • Answered
Photo of Accounting Conferences and Seminars
my templates - miscellaneous issues
Hello, I created a new template in HTML. I tested it and all works fine. I saved the template to My Templates, but have various issues. ...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of Presonus
Sent email not appearing in automation workflow
I am trying to create a new automation workflow but an email I have just sent is not appearing in the list of sent emails in the workflow...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of Grey Stepp
Introducing the Emma Trust Center! (for GDPR and privacy information)
Hi folks!   I'm happy to announce that we've launched the Emma Trust Center at www.myemma.com/trust .   This is the place for our GDPR ...
  • 1 me too
  • 0 replies
  • Announcement