Welcome to Emma Community, friend!

This is the go-to place to find answers for all of your Emma needs, ask the Emma Support Team any questions you might have, and get info on new features and updates for the App!  


Can't find what you need here? Check out our Resource Center or post a question here in the Community.   

Let’s get started

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Recent Conversations
Conversations 1 - 20 of 2365
Photo of Beck Aboard
Can I insert a 'Forward Email' link or button in the body of email?
I'd LOVE to have a "forward this email" button more prominently placed in my email (rather than in the footer). Hate to use this manipula...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of City of Vancouver, Washington
Active Recipient Not Receiving Emails - Not Going to Spam
One recipient on a recently created list in a recently created sub-account is not receiving any of the emails sent to her via Emma. She h...
  • 1 me too
  • 2 replies
  • Problem
Photo of Zeta Beta Tau Fraternity
How do I override first name of contact in Emma with newly uploaded contact list?
I uploaded a contact list into a newly created group. One email address was previously in Emma with the wrong first name. How come when I...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of jim.knizer
quicksearch should be case insensitive
As a user of the quicksearch feature to look at my audience by email address, i want to be able to search on an email address in Proper...
  • 1 me too
  • 1 reply
  • Problem
Photo of Reynolds Journalism Institute
How to prevent Emma from automatically turning a domain name into a link
Emma is automatically turning a domain name I have in a mailing into a link. I don't not want it to do this. How can I prevent it from ha...
  • 1 me too
  • 1 reply
  • Problem
Photo of Clicker Training
Automation Auto Send Slow
We are noticing that it is taking approx. 5-10 minutes for automated emails to be sent out based upon a form submission. Is this a normal...
  • 1 me too
  • 1 reply
  • Question
Photo of Bone McAllester Norton PLLC
Collecting RSVP information, including guest name, for an invitation we are sending
We would like to collect RSVP information from an invitation we're sending.  Please advise on how best to set up the link.
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of First Unitarian Congregational Society in Brooklyn
I'm unable to send me email. Getting server error
I'm getting Internal Server Error when trying to schedule my email for 4:00pm this afternoon  This has happened before, but has generally...
  • 1 me too
  • 1 reply
  • Problem
Photo of Kalamazoo Public Library
Newsletter Sign-up Links on Website
I want to put links on our website where people can sign up for our newsletters. We have different options they can choose from. How do I...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Floyd Lee Locums
Multiple links in email are not tracking individually
Multiple buttons in my email redirect to the same URL and so it is showing all of my links have the same number of clicks. Howe do I tra...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of Vision Source
import update only
Audience import (update only).  I do not want to add if the email is not found, I only see an option to import (add and update) or leave ...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Champlain College
Can I create color swatches in the text color picker?
I use a branded color for subheads in my mailings, and I'm wondering if I can create a color swatch? It looks like there is room on the r...
  • 4 me toos
  • 8 replies
  • Idea
  • Under Consideration
Photo of Silver Linings
How do I find a list of audience members not assigned to a group?
Is there a way to generate a list of audience members NOT yet assigned to a group? Emma is telling us that we have 200 more members th...
  • 3 me toos
  • 16 replies
  • Question
  • Answered
Photo of Niki Patel
how to integrate Member Signup webhook in Java application?
I would like to launch emma signup webhook in my application along with all the facility of mail customization after successful login.
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of MBH&H
Can I view/edit templates directly without creating a new email?
Why do I have to "Create a New Email" in "Campaigns" in order to view my template gallery?  Why can't I just have the option to go to my ...
  • 5 me toos
  • 6 replies
  • Idea
  • Not Planned
Photo of The Ryan Group
The past few sends have shown a marked difference in the number of clicks.
The past few sends have shown a marked difference in the number of clicks. From a few hundred typical of more than 200 e-blasts, to in t...
  • 1 me too
  • 1 reply
  • Problem
Photo of Clemens Food Group
Need help with check_multiple field
Hello. Please help me to post multiple check boxes selection to check_multiple field in myemma. What would be the syntax? I mean what sh...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of SciLocal
Social Sharing Twitter character count needs to be updated
In the Social Sharing option, which I'm given after I schedule a send, the Twitter box seems to be still using the old character limit. T...
  • 1 me too
  • 1 reply
  • Problem
Photo of Niki Patel
How to integrate emma Open API in my liferay project?
I have application in Liferay framework. In that I would like to integrate emma for mail customization. 
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Country Kitchen International
"Comparing Mailings" Export Error
I'm using the Compare Mailings feature and downloading a Performance Summary report on selected mailings. However, it keeps providing dat...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged