How do I remove the calendar from the left side of the page?
it really has no bearing on how I manage my account and just takes up screen real estate. Also, I want to be able to search all of my ca...
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How can I link to my signup form?
Can I add a link to my website, email or pdf which allows someone to enroll themselves in my myemma contacts list to receive my e-blasts?
Bullets Hanging Indent Disappers in Email
Bullets are aligned with a hanging indent in the Editor, and show up correctly in mobile phone email app (Google Mail), but the bullets n...
Servers in Canada?
Could someone tell me where the Emma servers are based? I work at a Canadian school and student data is required to be held on servers in...
Will I be able to see SurveyMonkey responses linked to the respondent? Will their responses be linked to their name or email in Emma?
I'm trying to send out a survey that I would like to know how each of the respondents answered. Will Emma be able to link my audience imp...
Chinese characters are displaying as 'bold' randomly
I'm developing a campaign in Chinese. The characters randomly display as 'bold' throughout the piece -- though not set as 'bold'. I have ...
Renaming a hyperlink
I'm trying to insert a hyperlink in a mailing but I can't find where I can rename the hyperlink itself to something like "CLICK HERE" etc...
Why would a known valid email suddenly be bounced and added to Error status?
We just noticed that many emails that are from an older email service - @nc.rr.com - are now showing as an error. We know these emails ar...
How do you attach a document to an email in Emma?
Is it possible to link a button in the drag and drop editor to a document loaded in emma's library?
pausing a mailing
How does pausing a mailing work and what does it do?
Is it normal for emails to send in waves?
I just sent out an internal email to over 3,000 employees. When I look at the delivery times, it seems that the email was delivered in l...
Adding a default personalization tag with a personalized default tag
Is it possible to set the default placeholder text to another personalization tag? For example, I have a heading that reads, Happy New Ye...
Can you explain the opt out process in Emma?
Can you clarify the opt out feature in emma? If a person opts out of any mailing list in emma for any campaign, will that 'opt them out'...
No one in my office is receiving our Emma emails. Help!
I'm not receiving the emails I'm sending to my work address from my Emma account. I know that I'm using the right email address because i...
How do I get API keys for an agency sub-account?
Cannot access API keys on account for org we are working with.
Find answers to frequently asked Emma and email marketing questions.
