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Photo of Todd
Is it normal for emails to send in waves?
I just sent out an internal email to over 3,000 employees.  When I look at the delivery times, it seems that the email was delivered in l...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of REACH Community Development
How do you attach a document to an email in Emma?
Is it possible to link a button in the drag and drop editor to a document loaded in emma's library?
  • 2 me toos
  • 2 replies
  • Question
  • Answered
Photo of Organomation
Adding a default personalization tag with a personalized default tag
Is it possible to set the default placeholder text to another personalization tag? For example, I have a heading that reads, Happy New Ye...
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  • 2 replies
  • Question
  • Answered
Photo of SUNY Canton
Will I be able to see SurveyMonkey responses linked to the respondent? Will their responses be linked to their name or email in Emma?
I'm trying to send out a survey that I would like to know how each of the respondents answered. Will Emma be able to link my audience imp...
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  • 1 reply
  • Question
  • Answered
Photo of Embry-Riddle Aeronautical University
Can you explain the opt out process in Emma?
Can you  clarify the opt out feature in emma? If a person opts out of any mailing list in emma for any campaign, will that 'opt them out'...
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  • 1 reply
  • Question
  • Answered
Photo of FAQ
No one in my office is receiving our Emma emails. Help!
I'm not receiving the emails I'm sending to my work address from my Emma account. I know that I'm using the right email address because i...
  • 2 me toos
  • 7 replies
  • Question
  • Answered
Photo of Jonathan
How do I get API keys for an agency sub-account?
Cannot access API keys on account for org we are working with.
  • 2 me toos
  • 8 replies
  • Question
  • Answered
Photo of Dover Downs Hotel & Casino
Animation
I'd like to talk to someone about having animation within the body of the email. We currently use another client and I'd like to see if i...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of In Good Spirits Agency
Creating and redeeming offers and coupons
Is there a way to add "redeemable" coupon codes, or coupon buttons, to emails ? I'd like to send emails for say, a free dessert, and have...
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  • 1 reply
  • Question
  • Answered
Photo of Albany Area Schools
Is there a way to translate the newsletter from English to Spanish?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of MSU Office of Student Engagement
Way around confirming subscription?
When someone is added to a list, do they have to follow the step in the email to confirm the subscription or is there a way to override t...
  • 2 me toos
  • 2 replies
  • Question
  • Answered
Photo of 20|20 Creative Group
Gif not showing up in gmail
I am designing an email with an animated gif, however when I send the text email the gif doesn't show up or play in gmail. I am using Chr...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of TJO
Fonts changing?
I am using Google Chrome 61.0.3163.100. Why are the fonts changing when I export a sent campaign as a pdf? I've done this in the past wit...
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  • 1 reply
  • Question
  • In Progress
Photo of David Lewis
Change "Sign up to receive our future emails" link
We've created a signup form on our website and would like to link "Sign up to receive our future emails" to go to the web page. How would...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of FAQ
Turn off 24-hour response summary email
How do I turn off the mailing response summary email that I receive 24 hours after sending a mailing?
  • 2 me toos
  • 4 replies
  • Question
  • Answered