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Response stats

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Recent Conversations
Conversations 1 - 15 of 194
Photo of Brian
Massive difference between split test open rates and total open rate
We tested 2 subject lines for our latest mailing. The variations have 84% and 75% open rates(!), but the open rate on the full mailing is...
  • 1 me too
  • 7 replies
  • Question
Photo of Texas A&M Foundation
Litmus Tracking Code Placement
Does anyone use the litmus tracking code in their mailings? I've followed all of Litmus's instructions and yet it still says that the cod...
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of Pamela Foust
Workflow Performance Reporting
I'd like to get historical performance data on our workflows instead of cumulative performance. Cumulative doesn't show me if certain tim...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Lauren
Report on clicks per link across all campaigns
Our Advertising department has a request/problem with the Emma platform in terms of response tracking:  I would like to be able to see t...
  • 2 me toos
  • 3 replies
  • Problem
Photo of Amy Sanders
clipping in gmail
Some of the message we send from Emma (via the middleware Emma built for us) are being clipped in gmail. Is there a way to see the size o...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Grey Stepp
Whitelist Update: New Emma Sending IP Range and API Address
Whitelisting sending IPs is a common practice in delivery troubleshooting and you (or your IT team) may have whitelisted Emma’s sending ...
  • 1 me too
  • 2 replies
  • Announcement
Photo of Time2Market, LLC
An email sent yesterday is showing Mailing XXXXXXXX Name instead of the name I assigned in responses
Sent a campaign yesterday and today on the home page it's showing that campaign as Mailing 12345678 Name instead of the campaign name I a...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Deb
Identifying who my email was sent to.
How can you see who a particular email was sent to (after it's been sent)? For example, I sent the same email three different times to di...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Move Press LLC
CLICKS. 1 green "circle" shows a big number & the smaller green circle w/in the bigger circ shows a small #r. What is the smaller circle?
CLICKS. One green "circle" shows a bigger number and the smaller green circle within the bigger circle shows a smaller number. What is th...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Floyd Lee Locums
Multiple links in email are not tracking individually
Multiple buttons in my email redirect to the same URL and so it is showing all of my links have the same number of clicks. Howe do I tra...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of Country Kitchen International
"Comparing Mailings" Export Error
I'm using the Compare Mailings feature and downloading a Performance Summary report on selected mailings. However, it keeps providing dat...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Temple University
Number of delivered messages is higher than my sent audience groups
The numbers of delivered emails is higher than the number of audience members that I sent the email to. Photo attached. 
  • 1 me too
  • 1 reply
  • Problem
Photo of Denise Peeler
segment from bounces shows "0"
Hello! We sent a large mailing last week, and had a high bounce count. When I go to save the bounces as a segment, the segment will not r...
  • 1 me too
  • 4 replies
  • Problem
  • Not a Problem
Photo of JHU CTY
Image open rate
Is there a way to find out how many people open the images for emails I send? 
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Temple University
Click map not visible
The Click Analysis view on our email response sections is no longer displaying a click map over the email showing how many clicks each li...
  • 2 me toos
  • 5 replies
  • Problem