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Response stats

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Photo of Texas A&M Foundation
Litmus Tracking Code Placement
Does anyone use the litmus tracking code in their mailings? I've followed all of Litmus's instructions and yet it still says that the cod...
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of Grey Stepp
Whitelist Update: New Emma Sending IP Range and API Address
Whitelisting sending IPs is a common practice in delivery troubleshooting and you (or your IT team) may have whitelisted Emma’s sending ...
  • 1 me too
  • 2 replies
  • Announcement
Photo of Move Press LLC
CLICKS. 1 green "circle" shows a big number & the smaller green circle w/in the bigger circ shows a small #r. What is the smaller circle?
CLICKS. One green "circle" shows a bigger number and the smaller green circle within the bigger circle shows a smaller number. What is th...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Landrum Human Resources
My Response graph is not showing. What happened? How can I fix?
Chrome browser.
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of Cedarville University
bounce count much higher than emails listed as bounced
In one of our recent newsletter sends, Emma reported "43 bounced" under Delivery on the response overview. When I click through, only 17 ...
  • 1 me too
  • 1 reply
  • Question
Photo of First Bank
Industry Average Email Statistics for Financial Services Provider
Please provide industry average statistics for a financial services provider. Thank you.
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Lauren
How can I match uploaded data to Emma member ID field?
I would like to be able to upload data to contact records using a subscriber's "member_id" rather than their email address, but this does...
  • 1 me too
  • 6 replies
  • Question
Photo of Stran Promotional Solutions
Reporting from within Salesforce on EMMA opens and clicks
I have my EMMA integtrated with our instance of Salesforce.  I see in my Salesforce Reporting module that there are some basic reports th...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Kate Pierson
Why isn't my highlighted click activity box not working?
I'm putting together a report for my client that includes a section on where in the eblast the most clicks came from. The highlighted cli...
  • 2 me toos
  • 6 replies
  • Question
  • Answered
Photo of FAQ
Turn off 24-hour response summary email
How do I turn off the mailing response summary email that I receive 24 hours after sending a mailing?
  • 2 me toos
  • 4 replies
  • Question
  • Answered
Photo of Australian Network on Disability
Tracking social media traffic
We're having great success using the social media share icons in our mailings, and it's great that I can see who has shared our mailing o...
  • 2 me toos
  • 1 reply
  • Question
  • Answered
Photo of ACEC-Massachusetts
Hello, In the most recent mailing we did yesterday, the click analysis does not seem to be working proper
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Steinway Piano Gallery
Why is my email taking so long to send?
I sent an email to over 6,000 recipients last night at 7pm. It's 4:15 the next day, and it says the mailing is still in progress. Why is ...
  • 1 me too
  • 1 reply
  • Question
Photo of Emily Hollingsworth
Release Notes (2/3/16): Compare mailings reporting upgrades
Our Product Team released some exciting work last week to our Compare mailings feature. I’m excited to announce the upgrades to this fea...
  • 1 me too
  • 2 replies
  • Announcement
Photo of Loh
Word count in analyzing responses
Our organization has about 50 writers of our emails.  They have all different styles.  Some basically write a blog post with no call to a...
  • 1 me too
  • 1 reply
  • Question
  • Answered