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Segments

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Photo of Indigo Ink Design & Copywriting
What happens to people who don't choose a segment?
What happens when people don't choose a segment when they sign up for emails? I always select segments when I send our emails. Are "no-se...
  • 1 me too
  • 1 reply
  • Question
Photo of Denise Peeler
segment from bounces shows "0"
Hello! We sent a large mailing last week, and had a high bounce count. When I go to save the bounces as a segment, the segment will not r...
  • 1 me too
  • 4 replies
  • Problem
  • Not a Problem
Photo of SimpleK12
Trying to "change status of all" on a segment to opt-out and nothing happens
I'm trying to change the status of all the emails on this segment: 00 potential spam trap actions: change status of all selected "Opt-o...
  • 1 me too
  • 1 reply
  • Problem
Photo of Cody Johnson
Issues with Segmenting by Postal Code
So I'm having a problem with building a segment by postal code. When I choose Postal Code as my Group, the condition "within" is not an o...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of AC APP
How is radius calculated for postal code?
Does anyone know how the radius pulls for postal codes in the segment builder?  Is it from the center of the zip?  And does it look at mi...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Johanna Guzman
My Globally Share button and Share with specific accounts is no longer visible
This problem started last Friday. I manage two admin accounts and in both I can no longer share templates with specifics accounts. The Gl...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of Dragos Moldoveanu
Include response stats in exported audience contacts
Does Emma have the ability of exporting all subscriber response reports, like # of received mailings, opens, clicks? Our goal is to find ...
  • 1 me too
  • 5 replies
  • Idea
  • Not Planned
Photo of Zeno
Sent email scheduled for 10am (12pm CT), the response page shows open and click results, but still displays 0% delivery
Email was scheduled for 12pm CT, and the response stats show open and click rates, but also display 0% delivery rate. Email was sent to 5...
  • 1 me too
  • 2 replies
  • Problem
Photo of FSG Agency
Segment problems
I'm trying to create a segment from a group with over 2,000 Contacts called Welcome Series. They have all come in to Emma through our "We...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Lauren
How can I match uploaded data to Emma member ID field?
I would like to be able to upload data to contact records using a subscriber's "member_id" rather than their email address, but this does...
  • 1 me too
  • 6 replies
  • Question
Photo of Jay Graves
How can I send to contacts who didn't open an email?
Is there an easy way to create a segment of people that did NOT open and email for a specific campaign?
  • 4 me toos
  • 6 replies
  • Question
  • Answered
Photo of WeAreTeachers
Separate sign-up form and manage preferences form
It would be great if we could separate the sign-up form (i.e very simple form) from the manage preferences form. The reason for this is t...
  • 3 me toos
  • 6 replies
  • Idea
  • Under Consideration
Photo of Mandate Media
Changing group names should update segments that include those group as well.
Another dumb bug. When you rename an audience group, Emma fails to change that name inside any segments that use that group.  And, of cou...
  • 4 me toos
  • 6 replies
  • Idea
  • Under Consideration
Photo of Noah Shunfenthal
Search contacts within a Segment or Group
It looks like you can only search through contacts within the all Contacts tab - but not within Segments or Groups. Would love that funct...
  • 2 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of KaiaFIT Las Vegas
Contact information view
Trying to understand my contacts after import from a different system. Is there a way that I can change the view on the contact to see t...
  • 1 me too
  • 1 reply
  • Question