Conversations

Conversations 1 - 20 of 64
Photo of Dispatch Magazines
Share contact fields between agency sub-accounts
I have an Agency account and I would like to have the same fields across all accounts. Is there a way to duplicate or share fields betwee...
  • 5 me toos
  • 2 replies
  • Idea
  • Not Planned
Photo of hbfus
Error scheduling mailing when account time zone is earlier than computer time zone
A clarification first: I work from Europe, the account is set and my coworkers are working from the east coast (EST). If I try to schedul...
  • 4 me toos
  • 16 replies
  • Problem
  • Acknowledged
Photo of Sutter Health - Communications
Is there a limit to the amount of documents, or to the document size, in my document library?
  • 2 me toos
  • 5 replies
  • Question
  • Answered
Photo of Smartimage
Can I use a Google font in an email?
I'd like to use the Google font Open Sans in an email, is this possible? If so, how?
  • 4 me toos
  • 4 replies
  • Question
  • Answered
Photo of CDO
How can I remove the unsubscribe text that appears at the bottom of the templates?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Goodwill Industries of Columbia Williamette
Personalize mailing with coupon codes for each customer
Is it possible to have an campaign use a list of codes and assign each customer a code from a list?
  • 2 me toos
  • 6 replies
  • Question
  • Answered
Photo of North Berkeley Investment Partners
What does "changed manually" mean for my Error emails?
I have an issue where emails were "changed manually" to error status, but I did not intentionally edit these emails. What could have c...
  • 2 me toos
  • 3 replies
  • Question
  • Answered
  • Archived
Photo of Kati Hyer
Do HTML emails on my website ever expire?
How long will my HTML emails last on my website? I know with similar competitor services, only the 3 most HTML emails could be saved, so...
  • 3 me toos
  • 6 replies
  • Question
  • Answered
Photo of Compass Records
How do I change the default "From" name and email?
On the old editor there was the option of making a name and email address the default when sending out a new campaign but I don't see tha...
  • 1 me too
  • 2 replies
  • Question
  • Answered
  • Archived
Photo of D'NA Company
Exporting lists of hard and soft bounce email addresses
I've exported a detailed response four times to my email and gotten nothing. How can I get an excel sheet of hard and soft bounce emails ...
  • 5 me toos
  • 4 replies
  • Question
  • Answered
  • Archived
Photo of B&L Associates, Inc.
Can I delete the powered by emma logo on the bottom of my emails?
  • 5 me toos
  • 9 replies
  • Question
  • Answered
  • Archived
Photo of Plasma Protein Therapeutics Association
Where can I find my templates?
I know when starting a new campaign I can choose from my templates. But if I am trying to tweak something on my templates and make a few ...
  • 3 me toos
  • 4 replies
  • Question
  • Answered
  • Archived
Photo of Parkway Hills United Methodist Church
How do I copy some existing emails into a new group?
Is there a way to avoid adding email addresses one by one to a new group? I need to copy about 50 addresses from my main list to a sub g...
  • 3 me toos
  • 6 replies
  • Question
  • Answered
  • Archived
Photo of Plexus Capital
Gmail automatically links telephone numbers
Gmail appends an anchor tag of "tel:" to phone numbers within the contents of an email. Afterwards you'll get the ugly default blue/under...
  • 3 me toos
  • 3 replies
  • Question
  • Answered
  • Archived
Photo of Sutter Health - Communications
How do I add image captions? I'm also trying to insert two small head shots next to copy, aligned right, and not seeing how to do that.
  • 1 me too
  • 3 replies
  • Question
  • Answered
  • Archived
Photo of GST Body
Internal server error due to iTunes app links
For the last several days, I've been getting a pop up that says INTERNAL SERVER ERROR when I try to schedule a campaign to go out in the ...
  • 2 me toos
  • 5 replies
  • Question
  • Answered
  • Archived
Photo of Center for Executive & Professional Education CEP010
How long should it take to export a mailing response?
How long should it take to get a campaign report that I exported? It's been several hours, and I haven't received notification yet, and i...
  • 3 me toos
  • 8 replies
  • Question
  • Answered
  • Archived
Photo of OSU Department of Recreational Sports
Oops error accessing survey
I can't get one of my completed surveys to open. It lists the error: Oops, that wasn't supposed to happen. We're sorry, something u...
  • 9 me toos
  • 14 replies
  • Problem
  • Solved
  • Archived
Photo of University of Maryland Center for Financial Policy
Why do additional random characters show up in the subject line of emails?
I recently tried to send a test email for a campaign, and the subject line came up with multiple random characters inserted into the midd...
  • 1 me too
  • 4 replies
  • Problem
  • Solved
  • Archived
Photo of Account - Seattle Rental Group / Pointe3 Real Estate Company
I'm trying to create a trigger for one of my campaigns and i keep getting an message saying "INTERNAL SERVER ERROR"
  • 1 me too
  • 2 replies
  • Problem
  • Not a Problem
  • Archived