Conversations

Conversations 1 - 20 of 38
Photo of Shirts Across America
Folders for organizing audiences!
I think it would be incredible helpful if the audience section allowed for folders to be created so that audiences can be organized. We h...
  • 10 me toos
  • 19 replies
  • Idea
  • Under Consideration
  • Archived
Photo of jim.knizer
quicksearch should be case insensitive
As a user of the quicksearch feature to look at my audience by email address, i want to be able to search on an email address in Proper...
  • 2 me toos
  • 6 replies
  • Problem
  • Archived
Photo of Amy Sanders
Feature Request: Ability to duplicate signup forms and lightboxes
I would like the ability to duplicate and modify signup forms and lightboxes. We have multiple groups for users to signup for and havin...
  • 1 me too
  • 2 replies
  • Idea
  • Under Consideration
  • Archived
Photo of Amy Sanders
If a user is in error status, but signs up for a different group are they automatically moved back to active?
My entire question is basically listed in the title. If a user ends up in an error status, but they sign up for a new group, are they aut...
  • 2 me toos
  • 2 replies
  • Question
  • Answered
  • Archived
Photo of Grey Stepp
System Maintenance THURSDAY, 4/19 at 10:00pm
What? We'll be performing system maintenance. When? Thursday night, April 19 at 10PM CST until 2:00AM CST (4/20). Impact? No applicatio...
  • 1 me too
  • 3 replies
  • Announcement
  • Archived
Photo of Amy Sanders
save this tab as segment not working
I was looking into an issue with users who had moved to an error status after a mailing. I tried to use the "save this tab as a segment" ...
  • 1 me too
  • 3 replies
  • Problem
  • Archived
Photo of Amy Reardon
Opt out of some but not all emails
Hi there, how to I log a request for a new feature? I would like to request an Opt Out form (must like the customizable) Opt In Form wher...
  • 14 me toos
  • 29 replies
  • Idea
  • Planned
  • Archived
Photo of Charterhouse Holdings Plc
Better understanding of active contacts in audience
Hello. We've been using Emma for our email marketing for several years and have found it to be a brilliant service, so keep up the good w...
  • 1 me too
  • 1 reply
  • Question
  • Answered
  • Archived
Photo of Amy Sanders
clipping in gmail
Some of the message we send from Emma (via the middleware Emma built for us) are being clipped in gmail. Is there a way to see the size o...
  • 1 me too
  • 1 reply
  • Question
  • Answered
  • Archived
Photo of EarthRights International
Creating a segment within a group?
I'm trying to create a segment of people with a certain Group who have not opened our emails within the last few months.  When I go to c...
  • 1 me too
  • 2 replies
  • Question
  • Archived
Photo of All About Honeymoons
Organize campaigns by folders, keywords or tags
Hi! Is there some way I can organize my campaigns into folders so I don't have to search through all of them every time I want to use one?
  • 18 me toos
  • 22 replies
  • Idea
  • Planned
  • Archived
Photo of Amy Sanders
Response Reporting Issues
Are any of you having problems with response reporting? I was trying to look at a send that is taking longer than normal and I'm not gett...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
  • Archived
Photo of jason nack
Assign team members to multiple sub-accounts
Currently the agency account setup does not allow the same user to be a team member on multiple sub-accounts. When I attempt to invite a ...
  • 4 me toos
  • 5 replies
  • Idea
Photo of Amy Sanders
Support?
I'm no longer getting an auto-reply when I contact support. Is support@myemma.com still the email we should contact?
  • 1 me too
  • 1 reply
  • Question
  • Archived
Photo of Enveloc
Can you customize the opt-out message?
How can you customize the opt-out message? I would like to ask users the reason for the opt-out.
  • 15 me toos
  • 29 replies
  • Idea
  • Under Consideration
  • Archived
Photo of Amy Sanders
Is anyone else having trouble with exports failing this morning?
I'm trying to export just under 8K contacts using one of my segments, but I'm getting a weird error. The export shows up as red with the ...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
  • Archived
Photo of UofITaxSchool
Is there a way to add code (in this case, for the Facebook pixel) to the header tags of a landing page?
We are going to be using Facebook advertising as a way to add people to our email list. I have created a landing page, added a classic si...
  • 1 me too
  • 4 replies
  • Question
  • Archived
Photo of Amy Sanders
Track lightbox impressions and conversions?
We have Emma lightboxes set up on our site for various newsletters. Is there a way for me to track how often the lightboxes are served so...
  • 1 me too
  • 6 replies
  • Question
  • Answered
  • Archived
Photo of Amy Sanders
Lightbox Timing Question
Can someone please clarify how lightbox timing settings work? Is there a difference between "Immediately" and after viewing 1 page? Doe...
  • 1 me too
  • 1 reply
  • Question
Photo of Mandate Media
Changing group names should update segments that include those group as well.
Another dumb bug. When you rename an audience group, Emma fails to change that name inside any segments that use that group.  And, of cou...
  • 4 me toos
  • 6 replies
  • Idea
  • Under Consideration
  • Archived