Conversations

Conversations 1 - 20 of 54
Photo of Cynthia
Schedule mailing based on customer time zone.
I send emails to recipients from the East Coast to Hawaii. The problem here is that if I schedule one for 9am ET, California receives it ...
  • 3 me toos
  • 5 replies
  • Idea
  • Under Consideration
  • Archived
Photo of Cynthia
Why did the search box get taken off the contact edit page?
With the old format, I could just paste emails in the search box on the same page as the contact details or emails page. Now I have to ba...
  • 1 me too
  • 1 reply
  • Problem
  • Archived
Photo of Trish Anderton
Send-time optimization tools and different send times for different time zones
We'd love to have some send-time optimization tools that look at our audience and determine the best time to email them. Also, it would b...
  • 5 me toos
  • 6 replies
  • Idea
  • Not Planned
  • Archived
Photo of Amy Reardon
Opt out of some but not all emails
Hi there, how to I log a request for a new feature? I would like to request an Opt Out form (must like the customizable) Opt In Form wher...
  • 14 me toos
  • 29 replies
  • Idea
  • Planned
  • Archived
Photo of Planetree
Automated Workflow isn't working
I had created a sign-up form to place on our website, then I created an email that would be generated immediately whenever someone comple...
  • 1 me too
  • 12 replies
  • Problem
  • Acknowledged
  • Archived
Photo of Enveloc
Can you customize the opt-out message?
How can you customize the opt-out message? I would like to ask users the reason for the opt-out.
  • 15 me toos
  • 29 replies
  • Idea
  • Under Consideration
  • Archived
Photo of WeAreTeachers
Separate sign-up form and manage preferences form
It would be great if we could separate the sign-up form (i.e very simple form) from the manage preferences form. The reason for this is t...
  • 3 me toos
  • 6 replies
  • Idea
  • Under Consideration
  • Archived
Photo of tom witkin
Set default font by account and template
Our organize uses the Verdana font exclusively. We would like to see the ability set a default font by account and by template. So, all t...
  • 9 me toos
  • 13 replies
  • Idea
  • Planned
  • Archived
Photo of Phoenix
Why do my "test" emails never arrive at their destination?
When I send a "Test" email to someone it never arrives. Yes, they have checked their spam filter and junk mail box.
  • 8 me toos
  • 19 replies
  • Question
  • Answered
Photo of Cynthia
Huge increase in soft bounces
Campaigns that I have sent in the last several weeks have had a huge increase in soft bounces - up to 6 times what we usually have. I che...
  • 1 me too
  • 2 replies
  • Question
  • Answered
  • Archived
Photo of Cynthia
Send now button vs. send later
When I went to schedule my last two campaigns, I ended up clicking the send now button instead of the schedule later text and couldn't ca...
  • 4 me toos
  • 4 replies
  • Idea
  • Under Consideration
Photo of Domenick Casuccio
How to handle multiple email addresses for a contact
If a contact has multiple email addresses, should I enter those each as a separate contact or use a colon to separate the email addresses...
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of Cynthia
Updating Spell Check
I've been using Emma since 2014 and haven't seen evidence that the spell check feature has ever been updated. It's frustrating to constan...
  • 3 me toos
  • 1 reply
  • Question
  • Acknowledged
Photo of Cynthia
How do I edit a field in a signup form?
I'd like to remove one of the choices for a field in our signup form but I don't see how. The only option I have is to hide the entire fi...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Cynthia
I can no longer view contact history if they are marked as error
I used to be able to see contact history for contacts marked as error. Lately, I see no history. We have many contacts that change their ...
  • 1 me too
  • 1 reply
  • Question
  • Answered
  • Archived
Photo of The Better Software Company
How do I create/upload a suppression list?
Migrating from another vendor and I have a "do not email" list to import but I dont see the functionality in Emma.
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Global Brigades
Several logins with different access
Hi, if our organization is all using Emma is there a way to have several logins? To block some people from seeing all email drafts? Or li...
  • 12 me toos
  • 20 replies
  • Idea
  • Implemented
Photo of Barnraiser
Can I cancel an a split test that is in progress?
I just sent out a subject line split test for our email newsletter and realized there was an error in the email. Is there a way to cancel...
  • 1 me too
  • 5 replies
  • Question
  • Answered
  • Archived
Photo of Dover Downs Hotel & Casino
Superscript Question
Are there any plans to add a "superscript" button to the tool bar - and is it possible to see what is superscripted in the editor instead...
  • 1 me too
  • 4 replies
  • Idea
  • Under Consideration
Photo of Cynthia
Received notifications of New Signups that are already in email list
I have received notifications that 5 people have joined my emails. However, when I look at them in my email list, only 2 are new and 3 ar...
  • 1 me too
  • 5 replies
  • Question
  • Answered
  • Archived