Conversations

Photo of University of California, Irvine
Opt-out link added - My Emma still won't let me send test email
I've added the opt-our URL and physical address to my custom email code and MyEmma still won't let me send a test email.  I get the messa...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of DG Creative
Need to activate an account I accidentally retired. Help?
I accidentally retired the wrong account. I've read through the posts and it looks like it can only be done by someone at MyEmma. Please ...
  • 1 me too
  • 3 replies
  • Problem
  • Solved
Photo of Langdon Publishing
Saved draft data lost
I'm on Chrome, and spent several hours yesterday working on a mailing to be sent out today. Went to finalize today, and much of my progre...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of Tactical Electronics
What to do with Error Contacts?
We have just completed an opt-in confirm campaign to scrub our list of inactive contacts. Now i see that we have a large group of contact...
  • 2 me toos
  • 1 reply
  • Question
  • Answered
Photo of Amy Sanders
Segmenting Limbo contacts
Is there a way to segment Limbo contacts to separate people who have never been in a group from people who were previously in a group or ...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Advanced
Ghost text in emailer
Hi, yesterday we tried to contact you as our email template pulled and published some text from somewhere onto the mailer. We didn't see ...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of Amazing Things Arts Center, Inc.
Monthly vs Annual Bill
Monthly vs Annual Bill: There was a question 2 years ago about monthly billing but the answer didn't address it--we're a small nonprofit...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Ohio State University Engineering
How do I edit the color/style of a template?
I chose a "Save the Date" template because I love the simple layout, the font, and the way the date is displayed.  But the colors are not...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Duke University Nursing
Mapping drop down or radio button custom field from Infusionsoft to Emma
I have 5 total custom fields on my Infusionsoft form.  They are: 1. Specialty = text field 2. Concentration = drop down 3. Education = c...
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  • 1 reply
  • Question
  • Doesn't Need an Answer
Photo of Sarah
Our University has implemented DMARC for email authentication, what do I need to do to get my Emma Mail distributions passing DMARC?
DMARC email authentication
  • 1 me too
  • 1 reply
  • Question
  • Answered
  • Archived
Photo of Country Kitchen International
Can I move a template from one subaccount to another?
I have a few templates I made in one subaccount that I need moved to a different subaccount. I know I should have created them in assets ...
  • 1 me too
  • 1 reply
  • Question
  • Answered
  • Archived
Photo of Focus Laser Marketing
SMS messaging function in email
I am looking to allow a user to click on the phone number and instead of having the popup to be Call 888-888-8888 I would like the popup ...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of City Health Works
How to change the subscription name?
Hi I would like to change the subscription name.  When people update their newsletter subscription, it has a title but I would like to c...
  • 1 me too
  • 2 replies
  • Question
  • Archived
Photo of picmonic
Publishing changes to emails within an automation
I'm trying to edit the names of the emails contained within an automation, and no matter how many times I hit publish, it's still showing...
  • 1 me too
  • 2 replies
  • Problem
  • Solved