Conversations

Conversations 1 - 20 of 473
Photo of Academy Awning
Emma Metric - Capture and Log Contacts with Mobile App?
I am new to Emma and just downloaded the app for iPhone. However, I noticed that the app does not allow me to enter contacts directly an...
  • 1 me too
  • 3 replies
  • Question
  • Answered
  • Archived
Photo of FAQ
No one in my office is receiving our Emma emails. Help!
I'm not receiving the emails I'm sending to my work address from my Emma account. I know that I'm using the right email address because i...
  • 2 me toos
  • 7 replies
  • Question
  • Answered
  • Archived
Photo of Shari
Cannot undo manual e-mail opt-out in Salesforce
I was testing the opt-out field on my record in Salesforce and manually checked it. Now when I try to uncheck it and then save the change...
  • 1 me too
  • 16 replies
  • Question
  • Answered
Photo of Langan Engineering & Environmental Services
Can I update content in my mailing after I've already sent it?
Hi everyone. My company sent out a mailing using the html to link to a png file. We had to make a change to this png file and I need to k...
  • 1 me too
  • 3 replies
  • Question
  • Answered
  • Archived
Photo of Phoenix
Why do my "test" emails never arrive at their destination?
When I send a "Test" email to someone it never arrives. Yes, they have checked their spam filter and junk mail box.
  • 8 me toos
  • 19 replies
  • Question
  • Answered
Photo of Domenick Casuccio
How to handle multiple email addresses for a contact
If a contact has multiple email addresses, should I enter those each as a separate contact or use a colon to separate the email addresses...
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of DISYS Inc
How to add Emma email opens to Salesforce Campaign
Hello, I have successfully synced myemma to Salesforce and have sent my first mailing to a contact list. From Salesforce, is it possible ...
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of Allie
HTML Code for Sharing Options
I would like to include the email sharing options that are in the footer (to email, Twitter, Facebook, LinkedIn) in an additional spot in...
  • 2 me toos
  • 6 replies
  • Question
  • Answered
Photo of Drew
Is it possible to import historical mailing information (like opens, response rates, etc.) to Emma as an Emma mailing record?
I am importing a legacy database to Salesforce integrated with Emma.  I am curious whether Emma allows a new Emma Mailing record to be cr...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of eanderson
Undo/Redo feature not working
I'm working on designing a new campaign and the undo/redo feature is not working. I click the buttons but nothing happens. Suggestions?
  • 2 me toos
  • 10 replies
  • Question
  • Answered
Photo of FAQ
How do I create an opt-in confirmation mailing?
I want to create a mailing that gives my recipients the option to confirm they still want to receive information from me so that I'm maki...
  • 4 me toos
  • 5 replies
  • Question
  • Answered
Photo of Industrial Specialties Mfg
Sharing from campaign to social media
How do we use the feature to share to social media when scheduling a campaign to send?  Will the Facebook link to our business page? Can ...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of FAQ
How do I change the address in my template's footer?
The address in my template's footer is out of date, but I don't seem to be able to edit it. Can you do this for me?
  • 4 me toos
  • 3 replies
  • Question
  • Answered
Photo of Social Media Mentions
Metric error: Can't authenticate admin-level account
  • 2 me toos
  • 4 replies
  • Question
  • Answered
Photo of FAQ
How does Emma mobile-optimize my templates?
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of bvar
Changing out a document but keeping the same link - can that be done?
Hi there, I sent a mailing out yesterday, with a link to a report that I uploaded through emma. There have since been edits to the repo...
  • 2 me toos
  • 4 replies
  • Question
  • Answered
Photo of HouseLens.com VAR
Is there a way to mass-delete Emma mailings from Salesforce?
I want to whittle down my Emma Mailings tab in Salesforce so it doesn't contain mailings with only a few recipients. I know I can create ...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Allen Yarnell Center for Student Success
IT and ADA accessibility
I am seeking a very specific response to IT and ADA accessibility and cannot seem to find anything on the site about this issue. How does...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Alexander Steadman
Is there a way to style the sign-up forms?
I have a client who is wanting to create a contact form that she can link to in the bottom of her personal e-mail account. However, she's...
  • 3 me toos
  • 4 replies
  • Question
  • Answered
Photo of Paladino
How do I add sign up forms to the manage preferences form?
I just created several new sign up forms. How do I add all of them to the "Manage your subscriptions" form so users can select them? Each...
  • 1 me too
  • 2 replies
  • Question
  • Answered