Conversations

Conversations 1 - 20 of 43
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No one in my office is receiving our Emma emails. Help!
I'm not receiving the emails I'm sending to my work address from my Emma account. I know that I'm using the right email address because i...
  • 2 me toos
  • 7 replies
  • Question
  • Answered
  • Archived
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CSRF token error logs me out of Emma
I keep getting a CSRF token error, and then I'm logged out of my account. What does this mean, and how can it be stopped?
  • 2 me toos
  • 2 replies
  • Question
  • Answered
  • Archived
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Turn off 24-hour response summary email
How do I turn off the mailing response summary email that I receive 24 hours after sending a mailing?
  • 2 me toos
  • 4 replies
  • Question
  • Answered
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Can I export group membership?
Can I export my whole audience so that I can see which groups my members are in?
  • 8 me toos
  • 8 replies
  • Idea
  • Under Consideration
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How do I create an opt-in confirmation mailing?
I want to create a mailing that gives my recipients the option to confirm they still want to receive information from me so that I'm maki...
  • 4 me toos
  • 5 replies
  • Question
  • Answered
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How do I change the address in my template's footer?
The address in my template's footer is out of date, but I don't seem to be able to edit it. Can you do this for me?
  • 4 me toos
  • 3 replies
  • Question
  • Answered
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How does Emma mobile-optimize my templates?
  • 2 me toos
  • 3 replies
  • Question
  • Answered
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How do I change an Error status back to Active?
I'm trying to send a mailing test to myself, and I'm getting a message that my email address has a status of Error. Checking my contact r...
  • 1 me too
  • 2 replies
  • Question
  • Answered
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Can I embed a video clip in my email?
I want to embed a video clip into the body of my email so that the video starts playing within the email. Doable?
  • 2 me toos
  • 10 replies
  • Question
  • Answered
  • Archived
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How can I copy an old mailing to send a new version of it?
I want to create a copy of a past mailing that appears on the Sent tab so I can edit and send it.
  • 1 me too
  • 3 replies
  • Question
  • Answered
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How do I reset my password?
I need a new password. How do I reset my current password?
  • 1 me too
  • 3 replies
  • Question
  • Answered
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How do I link an image to an email address?
I want to link an image so that when a contact clicks the image, it opens up an email. How do I do this?
  • 1 me too
  • 2 replies
  • Question
  • Answered
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What is counted as an email open?
What counts as having opened my email campaign?
  • 6 me toos
  • 4 replies
  • Question
  • Answered
  • Archived
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Mailing posts to wrong Facebook page
I'm having trouble posting to my Facebook business page instead of my personal page. How can I switch pages?
  • 8 me toos
  • 14 replies
  • Question
  • Answered
  • Archived
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How can I find items I've deleted to undelete them?
If I have deleted contacts, mailings or response data, can that be recovered? I'd like to undelete a few things.
  • 4 me toos
  • 3 replies
  • Question
  • Answered
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How do I create a segment of people who didn't open a particular email?
I want to create a list of people who didn't open a particular mailing. How do I find those people?
  • 6 me toos
  • 6 replies
  • Question
  • Answered
  • Archived
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My account seems slow. What should I do?
Working in my Emma account seems slow. What steps should I try to alleviate the sluggishness? What information do you need from me to fu...
  • 1 me too
  • 1 reply
  • Question
  • Answered
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Why do I have to click to download images in my inbox?
When I receive my campaign test in my inbox, I have to click to downloads the images. Will my contacts have to do this, too?
  • 5 me toos
  • 4 replies
  • Question
  • Answered
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How can I change my mailing's column layout?
I want to change the columns in my mailing -- say, from one column to two or add a righthand sidebar. How do I do this?
  • 3 me toos
  • 1 reply
  • Question
  • Answered
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Timeouts when looking at response metrics, signup forms
  • FAQ, 4 years ago

  • 1 me too
  • 0 replies
  • Question
  • Archived