Conversations

Conversations 1 - 20 of 226
Photo of Molly Taylor
Cannot get in touch with Emma Support.
The 1 888-493-2525 just rings as a fast busy signal. I sent an email last week and no one responded. Any other ideas?
  • 1 me too
  • 1 reply
  • Problem
  • Archived
Photo of Thibaut
Slow load speed in platform.
I'm noticing that things are taking much longer to load than normal. For example going from Home to Campaigns takes a while to load. Then...
  • 1 me too
  • 5 replies
  • Problem
  • Solved
  • Archived
Photo of University of Dallas - Marketing Department
Exporting Error
After completing a mailing export, when I click to retrieve it it gives me the following error message: The page cannot be found. The pa...
  • 2 me toos
  • 2 replies
  • Problem
  • In Progress
  • Archived
Photo of iKANDE
How do I login into my agency account? I am only able to login into my company account, help!
I cannot login into my agency account. I used to login and all my sub accounts were listed within the top navigation somewhere and now th...
  • 1 me too
  • 4 replies
  • Problem
  • Archived
Photo of Global Citizen Year
sync with Salesforce
I'm receiving an error any time I try to sync my group that says " You can't refresh group members while in import is in progress". All t...
  • 2 me toos
  • 2 replies
  • Problem
  • Archived
Photo of Ndungutse Mukosa EngTech
how to update session
hey! how can i hndle this problem : "Please refer to update session bd520d54-8c1e-497c-b34c-9ef97e424b31 if you need to contact Emma supp...
  • 2 me toos
  • 7 replies
  • Problem
  • Not a Problem
  • Archived
Photo of Lauren
Report on clicks per link across all campaigns
Our Advertising department has a request/problem with the Emma platform in terms of response tracking:  I would like to be able to see t...
  • 2 me toos
  • 3 replies
  • Problem
  • Archived
Photo of Mobile Growth Fellowship
Issue with social media links in footer.
Hello, I need to update the social links on a template I am using, but they appear to be hard-coded into my footer and I can't edit them....
  • 1 me too
  • 2 replies
  • Problem
  • Solved
  • Archived
Photo of NJPSA/FEA
There was no latin placeholder text in my test, but it did appear upon sending.
I sent myself a test email for the mailing called "AP of the Year." It had not latin placeholder text or image placeholders in the test, ...
  • 1 me too
  • 8 replies
  • Problem
  • Solved
  • Archived
Photo of Beckett & Beckett
I'm having trouble getting an import to work.
When I uploaded a CSV and EXCEL file an import error message came up to this specific file. Please advise how I may to upload these conta...
  • 8 me toos
  • 9 replies
  • Problem
  • Not a Problem
  • Archived
Photo of CoreNet Tennessee Chapter
import Contacts
Can you please help me with my import?
  • 1 me too
  • 4 replies
  • Problem
  • Archived
Photo of Econoday
lightbox form causes page to freeze
I added a lightbox form to this page: http://www.econoday.com/myemma-test.aspx PROBLEM: Eventually the scrollbar disappears and you can'...
  • 2 me toos
  • 3 replies
  • Problem
  • Archived
Photo of Planetree
Automated Workflow isn't working
I had created a sign-up form to place on our website, then I created an email that would be generated immediately whenever someone comple...
  • 1 me too
  • 12 replies
  • Problem
  • Acknowledged
  • Archived
Photo of Temple University
Number of delivered messages is higher than my sent audience groups
The numbers of delivered emails is higher than the number of audience members that I sent the email to. Photo attached. 
  • 1 me too
  • 1 reply
  • Problem
  • Archived
Photo of Denise Peeler
segment from bounces shows "0"
Hello! We sent a large mailing last week, and had a high bounce count. When I go to save the bounces as a segment, the segment will not r...
  • 2 me toos
  • 4 replies
  • Problem
  • Not a Problem
  • Archived
Photo of SimpleK12
Trying to "change status of all" on a segment to opt-out and nothing happens
I'm trying to change the status of all the emails on this segment: 00 potential spam trap actions: change status of all selected "Opt-o...
  • 1 me too
  • 1 reply
  • Problem
  • Archived
Photo of holmanjk@eckerd.edu
Links in sign-up form notification email not fully operational
Whenever I click the "See their profiles" button in my email sign-up notifications (copied below), I get an error message. This happens i...
  • 1 me too
  • 3 replies
  • Problem
  • Solved
Photo of Lauren Jacobsen
Searchable content created on Emma?
So, I am creating a very nice newsletter on Emma. It goes out to my email database. I want to post it to social media and my website. I t...
  • 1 me too
  • 2 replies
  • Problem
  • Archived
Photo of Principium Strategies
Getting "Oops, that wasn't supposed to happen." when trying to view my audiences
Using Chrome, I'm getting this error any time i try to view any of my audiences: Oops, that wasn't supposed to happen. We're sorry, somet...
  • 1 me too
  • 1 reply
  • Problem
  • Archived
Photo of global online academy
Gmail hiding portions of mailings
When I open mailings we send in gmail, it looks like gmail has starting hiding portions of the email based on content segments in the Emm...
  • 1 me too
  • 1 reply
  • Problem
  • Archived