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Photo of LoDo
Internal Server Error Message
I've been trying to send a e-newsletter for the last 48 hours and keep getting an "internal server error message." After doing some troub...
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  • 5 replies
  • Problem
Photo of DU Gender Equality Society
How do I find a personalization tag in my email??
The proofing system tells me there is an issue with a personalization tag in my email but I don't recall putting one in. If I did put one...
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  • 1 reply
  • Question
Photo of ICAN
Having trouble with personalization fields for date and time.
Having trouble with personalization fields for date and time. When I import the date is formatted at 4/27/2017 but it shows up as 2017-04...
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  • 1 reply
  • Question
  • Answered
Photo of ICAN
How do I edit a template footer?
This reply was created from a merged topic originally titled How do I edit a template footer?. I need to update the links in our templat...
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  • 3 replies
  • Question
  • Answered
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Photo of ICAN
How do I edit a template footer?
I need to update the links in our templates. Is this something I can do myself and I'm not seeing an edit button, or is this something Em...
  • ICAN, 2 years ago

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  • 0 replies
  • Question
  • Archived
  • Merged
Photo of ICAN
What is the difference between "Add & Update" and "Update Only" during the import process?
when I do a new import and click Add & Update, rather than updating the current contact it is creating a new contact and the old one is s...
  • 2 me toos
  • 2 replies
  • Question
  • Answered
Photo of ICAN
While reviewing my bounce list I have discoverd that email addresses with hypens don't work through Emma. How can I fix this?
We have been reviewing our bounced emails and double-checking and correcting the addresses and we have noticed a pattern. It seems that a...
  • 2 me toos
  • 2 replies
  • Question
  • Archived