Conversations

Conversations 1 - 20 of 23
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GDPR - use a confirmation link
We have our list segmented out by those who reside in Europe. Is there a way to send them all an email and have them click on a confirmat...
  • 1 me too
  • 10 replies
  • Question
  • In Progress
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opt-in link not working in plain text emails
To comply with GDPR, I created an email to send to our Europe subscribers to opt-in to our mailing list.If they get the HTML version of t...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Zach and Jody
Customize page that appears after confirming opt-in
When people confirm their subscription, can you customize that page? Something like Michael Hyatt does here - http://michaelhyatt.us2.lis...
  • 4 me toos
  • 9 replies
  • Idea
  • Under Consideration
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Problem: Text expanding past margins (kind of urgent)
I created an email today based on a previous email that worked fine. I have an image at the top and text below that has always stayed wit...
  • 1 me too
  • 5 replies
  • Problem
  • Solved
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html code added in the text when I send test email
My email looks fine in preview but when I send a test version to myself, one of the hyperlinks is preceded by some code in the text: >" s...
  • 1 me too
  • 1 reply
  • Problem
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Alt text not showing when images are not downloaded.
I'm using a template and when I click on the image and add text to the Alt Text field, then send a test email to myself in Outlook, the a...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
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Create a one time group
I want to send an email to a group but I don't want the contacts added to my main list because I don't want them to get future emails. Is...
  • 1 me too
  • 1 reply
  • Question
  • Answered
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How do I enter a custom color code for my text?
I am trying to change the background color of the footer and some of the text in my email. I used the template - "blank with an editable....
  • 1 me too
  • 7 replies
  • Question
  • Answered
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text extending too far to right on final email
I am using the template "Blank with editable header." The email looks fine when I set it up on the Myemma website but when I mail a test ...
  • 2 me toos
  • 8 replies
  • Problem
  • Solved
  • Archived
Photo of Tyler Scott
How do I opt someone back in?
How do I change an audience member's status from Opt-Out to Active?
  • 14 me toos
  • 21 replies
  • Question
  • Answered
  • Archived
Photo of Uniguest
I uploaded my own HTML, and now the Emma footer information is aligning left
I created my own html and it looks fine, but the emma footer information is now aligning left instead of centering.
  • 4 me toos
  • 13 replies
  • Question
  • Answered
  • Archived
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hard bounce error?
Hello, I sent an email out Monday called "Save the Date: Internews’ Women’s Voices, Powering Change". It seems to have a very high hard b...
  • 1 me too
  • 1 reply
  • Question
  • Answered
  • Archived
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Detailed response exports failing for split test emails
I'm trying to do a detailed response export and it worked for one email, but not another. The email that's not exporting was a split tes...
  • 3 me toos
  • 4 replies
  • Problem
  • Solved
  • Archived
Photo of Spark Freedom
Cannot export detailed response for split test or trigger mailings.
  • 2 me toos
  • 7 replies
  • Problem
  • Solved
  • Archived
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Can't copy image URL in the image library
When I upload an image to the image library, then select "copy image URL" from the dropdown menu, it becomes a blank space and I can't co...
  • 1 me too
  • 1 reply
  • Problem
  • Not a Problem
  • Archived
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Links are black, not blue
The links in emails I've sent out from MyEmma have always defaulted to blue unless I specifically styled them differently. Now they seem ...
  • 1 me too
  • 9 replies
  • Question
  • Answered
  • Archived
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Using hex values in HTML code doesn't take effect.
After MyEmma changed the default link color to black, I started specifying in the style tag for the links to be colored blue (style="colo...
  • 1 me too
  • 5 replies
  • Question
  • Answered
  • Archived
Photo of Katie Lewis
Ask an expert: Social media marketing
You have questions about how best to market on your social platforms? We thought so, and we want to chat strategy, tools and general tips...
  • 1 me too
  • 18 replies
  • Announcement
  • Archived
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New template wrapper
The new template wrapper was re-formatting my emails for mobile but now all of a sudden isn't. Today, I sent myself an email and checked ...
  • 1 me too
  • 5 replies
  • Question
  • Answered
  • Archived
Photo of Internews Network
I can't find the template gallery
When I go to drag and drop design and select "blank templates" I only see 2 templates. Shouldn't there be more available?
  • 2 me toos
  • 3 replies
  • Question
  • Answered
  • Archived