Conversations

Conversations 1 - 20 of 24
Photo of Liz Stephenson
How Does one User become a Primary Contact on more than one Sub-Account?
We have one main account, YMCA of the Triangle, and numerous sub-accounts. We are trying to move toward primary account owners (for longe...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Enveloc
Can you customize the opt-out message?
How can you customize the opt-out message? I would like to ask users the reason for the opt-out.
  • 15 me toos
  • 29 replies
  • Idea
  • Under Consideration
Photo of Domenick Casuccio
How to handle multiple email addresses for a contact
If a contact has multiple email addresses, should I enter those each as a separate contact or use a colon to separate the email addresses...
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of Emily Hollingsworth
Release Notes (4/7/16): Folders and Search for image library
Our Product Team has released to all accounts the final stage of some very exciting work in a series of image library improvements! In a...
  • 1 me too
  • 3 replies
  • Announcement
Photo of Zach and Jody
Customize page that appears after confirming opt-in
When people confirm their subscription, can you customize that page? Something like Michael Hyatt does here - http://michaelhyatt.us2.lis...
  • 4 me toos
  • 8 replies
  • Idea
  • Under Consideration
Photo of Brandi Leath
Delete multiple images from the image library at once
It would be nice to be able to delete multiple images/documents, etc in my library. Only being able to delete one at a time is very time...
  • 12 me toos
  • 21 replies
  • Idea
  • Implemented
Photo of Ceramic Arts Daily
Organize images by folders in image library
We would love if it was possible to organize your images in the asset library by folders. It would make it so much easier to find images ...
  • 15 me toos
  • 15 replies
  • Idea
  • Implemented
Photo of Liz Stephenson
How are mailing response percentages calculated?
Can someone walk me through the math that is used to create the percentages for the following labels on a Compare Mailing export? emails...
  • 4 me toos
  • 2 replies
  • Question
  • Answered
Photo of King Bio
Sent emails showing "unrecorded" as last sent.
My last emails show "unrecorded" as date last sent.  They were sent about 3 weeks ago, and it hasn't updated yet.  Please advise.  
  • 18 me toos
  • 37 replies
  • Problem
  • Solved
  • Archived
Photo of Liz Stephenson
Managing preferences with multiple data uploads
We send out a monthly email to all our members. Each month we run a report, and pull all current members from our database and upload int...
  • 4 me toos
  • 6 replies
  • Question
  • Answered
Photo of Liz Stephenson
Missing display rows on Campaigns, Audiences, and Response
A colleague cannot see the buttons where you can change how many rows of campaigns she sees. We have cleared the cache (4 hours) and alt...
  • 1 me too
  • 2 replies
  • Problem
  • Not a Problem
  • Archived
Photo of Liz Stephenson
How do I give a manager permissions to view/ edit assets?
How do I set permissions for a manager to view/ edit/ upload assets including the template builder? It's been so long since we've added a...
  • 1 me too
  • 1 reply
  • Question
  • Answered
  • Archived
Photo of UMHEF
How to import group of emails without them being in a spreadsheet?
I have a group of email contacts that have never been imported before. It looks like this: "alicia@me.com; joe@me.com; shana@me.com; etc....
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Marc Russell
How do I edit a template created through Save as Template?
Since I have your attention, this certainly leads into an interesting caveat. After you Save As Template, I noticed it no longer inheri...
  • 2 me toos
  • 8 replies
  • Idea
  • Under Consideration
Photo of Liz Stephenson
Missing the "Show Templates" link
We are missing the "Show Templates" link in the top right hand corner of the Campaigns screen. It seems to be related to the template typ...
  • 2 me toos
  • 4 replies
  • Problem
  • Not a Problem
Photo of Liz Stephenson
Only search for contacts in test groups in the editor's Send Test modal
Feels like the "Send Test" feature where it slides out from the side is trying to autofill the email address by searching our entire Audi...
  • 1 me too
  • 3 replies
  • Idea
  • Not Planned
Photo of Liz Stephenson
Love the new Send Test feature in Emma.
Love the new Send Test feature in Emma. Why do I love this? Before any personalization did not really come through. Now we can not on...
  • 3 me toos
  • 1 reply
  • Praise
Photo of TWG Plus
If a contact opts out of an email, are they excluded from all emails in the future even if they are in a different group?
If a contact opts out of an email, are they excluded from all emails in the future even if they are in a different groups?
  • 2 me toos
  • 5 replies
  • Question
  • Answered
  • Archived
Photo of Woods Fund of Chicago
Is it possible to fill out a survey multiple times?
Can we fill in information in a survey for multiple people who don't have access to computers? We have information to input, but could on...
  • 3 me toos
  • 3 replies
  • Question
  • Answered
  • Archived
Photo of Liz Stephenson
Repeat Survey Takers
Can Emma allow a survey embedded into an email to be taken more than one time? We use surveys all the time as RSVPs, and our users may cl...
  • Liz Stephenson, 3 years ago

  • 1 me too
  • 0 replies
  • Question
  • Archived
  • Merged