Conversations

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Can I view/edit templates directly without creating a new email?
Why do I have to "Create a New Email" in "Campaigns" in order to view my template gallery?  Why can't I just have the option to go to my ...
  • 5 me toos
  • 6 replies
  • Idea
  • Not Planned
  • Archived
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Why doesn't the Tooltip link show when I get the email in Outlook?
Using FireFox.  I add a link to copy in my email.  I put in the URL, add text for Link name and Tooltip.  When I preview it in Emma I see...
  • 1 me too
  • 2 replies
  • Problem
  • Archived
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Internal emails to external email addresses
Using Fire Fox:  On the attached results summary from a March Personal Lines e-newsletter, it indicates that .1% of emails were opened v...
  • 1 me too
  • 1 reply
  • Question
  • Answered
  • Archived
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Sharing lists between sub accounts
Can audience lists be shared between sub accounts?  Can specific lists be shared between the accounts?
  • 2 me toos
  • 2 replies
  • Question
  • Answered
  • Archived
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unique link
If there is more than one link in the email and they click on all of them, the unique click is recorded once when they click on the fir...
  • 1 me too
  • 1 reply
  • Question
  • Answered
  • Archived
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Organize campaigns by folders, keywords or tags
Hi! Is there some way I can organize my campaigns into folders so I don't have to search through all of them every time I want to use one?
  • 18 me toos
  • 22 replies
  • Idea
  • Planned
  • Archived
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Delete contacts
Since the upgrade, I can't see how to delete contacts anymore. I added some accidentally and one is not even a valid number . My only opt...
  • 3 me toos
  • 7 replies
  • Question
  • Answered
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Forwarded emails
On emails that are forwarded, will the links still work for the people who receive it? I know the copy may be messed up, but will the lin...
  • 1 me too
  • 1 reply
  • Question
  • Archived
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Adding accounts
We use FireFox.  Is it possible to have more than 10 members in our sub-accounts?  What is the reason to limit it to just 10 members?  Th...
  • 1 me too
  • 1 reply
  • Question
  • Answered
  • Archived
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Recipients in emails
Using FireFox, a list of 4498 contacts was sent an email on 9/12 at 3:46 p.m. - the email seemed to be delayed upon sending by about 15 m...
  • 1 me too
  • 1 reply
  • Question
  • Answered
  • Archived
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If an email is forwarded, will the link clicks track?
Does EMMA track hits to a link if the link was forwarded?
  • 1 me too
  • 1 reply
  • Question
  • Answered
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Contacts
In Contacts, under Error tab, Reason - can you tell me what "changed manually" and "delivery" mean so that we don't end up with so many e...
  • 1 me too
  • 1 reply
  • Question
  • Answered
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If an Excel spreadsheet has email addresses that are actual hyperlinks - will they work okay in Emma? Or should the hyperlinks be removed?
An associate wants to add an Excel spreadsheet to Emma.  The emails are listed as hyperlinks
  • 1 me too
  • 1 reply
  • Question
  • Answered
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Delete contacts in lists
I need to update my list of contacts each week. What is the best way to do that since I cannot delete the old list? How do I get rid of c...
  • 1 me too
  • 4 replies
  • Question
  • Answered
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tables
If made a table in my email.  In Emma it looks fine (didn't do anything over the top, just a table with text).  When I send it to my emai...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
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Maintain mailing lists
How do I delete the Error contacts from my mailing lists under Groups?
  • Nationwide Insurance - Enterprise Solutions, 1 year ago

  • 1 me too
  • 0 replies
  • Question
  • Archived
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Maintain mailing lists
How do I delete the Error contacts from my mailing lists under Groups?
  • Nationwide Insurance - Enterprise Solutions, 1 year ago

  • 1 me too
  • 0 replies
  • Question
  • Archived
  • Merged
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Duplicate email addresses in groups I'm sending to
If I have an email in 2 different groups and have selected both groups when sending a new campaign, will that person only receive the ema...
  • 4 me toos
  • 3 replies
  • Question
  • Answered
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Distribtuion lists
If I use two different segments and they have duplicate names in the groups, will only one name be used when the email is sent out? The p...
  • Nationwide Insurance - Enterprise Solutions, 2 years ago

  • 1 me too
  • 0 replies
  • Question
  • Archived
  • Merged
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Email list in Excel format
 I need to know if names listed like below in Excel will work when imported into Emma - or do the spaces need to be removed?Catherine L V...
  • 1 me too
  • 1 reply
  • Question
  • Answered