Conversations

Conversations 1 - 20 of 48
Photo of Lauren
Report on clicks per link across all campaigns
Our Advertising department has a request/problem with the Emma platform in terms of response tracking:  I would like to be able to see t...
  • 2 me toos
  • 3 replies
  • Problem
  • Archived
Photo of NJPSA/FEA
There was no latin placeholder text in my test, but it did appear upon sending.
I sent myself a test email for the mailing called "AP of the Year." It had not latin placeholder text or image placeholders in the test, ...
  • 1 me too
  • 8 replies
  • Problem
  • Solved
  • Archived
Photo of NJPSA/FEA
Can't open or search audience
When I search for a member or open an audience group, I get the following error message: 
  • 1 me too
  • 1 reply
  • Problem
  • Archived
Photo of NJPSA/FEA
remove formatting/links
I noticed recently that when I remove formatting from my text, it also removes links. Is there a workaround for that?  
  • 1 me too
  • 1 reply
  • Problem
  • Solved
  • Archived
Photo of City Market, Onion River Co-op
Alternate between rows and combo blocks
Hello, I was excited to see the new rows feature now allowed in Emma.  However, I was hoping it would be possible to allow more than just...
  • 5 me toos
  • 9 replies
  • Idea
  • Under Consideration
  • Archived
Photo of FAQ
CSRF token error logs me out of Emma
I keep getting a CSRF token error, and then I'm logged out of my account. What does this mean, and how can it be stopped?
  • 2 me toos
  • 2 replies
  • Question
  • Answered
  • Archived
Photo of NJPSA/FEA
csrf token error
I am getting a csrf token error when I try to either open or delete a campaign. I restarted Chrome, but that didn't help. I uninstalled a...
  • NJPSA/FEA, 1 year ago

  • 1 me too
  • 0 replies
  • Problem
  • Archived
  • Merged
Photo of NJPSA/FEA
The click analysis on two of my mailings shows a high number of clicks on an "unknown" link.
When I look at the click analysis for the following campaigns, I get a high number of clicks for a link listed as "unknown" and hardly an...
  • 5 me toos
  • 7 replies
  • Problem
  • Archived
Photo of FAQ
Turn off 24-hour response summary email
How do I turn off the mailing response summary email that I receive 24 hours after sending a mailing?
  • 2 me toos
  • 4 replies
  • Question
  • Answered
Photo of Phoenix
Why do my "test" emails never arrive at their destination?
When I send a "Test" email to someone it never arrives. Yes, they have checked their spam filter and junk mail box.
  • 8 me toos
  • 19 replies
  • Question
  • Answered
Photo of Kyle Gregory | Lipscomb University
Keep image settings (padding, URL, Alt Text) when swapping images.
An idea to optionally keep the URL, Alt Text and Padding settings when swapping images. We have two scenarios where this becomes needed. ...
  • 4 me toos
  • 4 replies
  • Idea
  • Planned
Photo of Domenick Casuccio
How to handle multiple email addresses for a contact
If a contact has multiple email addresses, should I enter those each as a separate contact or use a colon to separate the email addresses...
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of NJPSA/FEA
I don't like the new text box format.
You recently changed the format of text boxes to have headline text and a lot of padding. This adds more work because I have to change th...
  • 1 me too
  • 1 reply
  • Idea
  • Not Planned
Photo of Katie Lewis
New Home page shows high-level performance stats
We've released a new Home page in a handful of accounts, and we'd love to hear what you think of it and how your team is using it. For t...
  • 4 me toos
  • 5 replies
  • Announcement
Photo of PBS Hawaii
plaintext needs updating all the time
Use use a template each week to send out a weekly newsletter. It seems that only recently (the last two emails or so) the Plaintext isn't...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of NJPSA/FEA
Search in the Response tab does not work.
I did a search in the Response tab for "Long Term Care." The completed mailings tab indicates there are 8 completed mailings, but it won'...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of NJPSA/FEA
Be careful with this message. It contains content that's typically used to steal personal information.
Our company uses gmail. When our staff received our blast this morning (Pension, Retirement, and Planning...), the following message was ...
  • 1 me too
  • 5 replies
  • Problem
  • Not a Problem
Photo of NJPSA/FEA
Oops! Couldn't make that change just now.
I often get the "Oops! Couldn't make that change just now." error message. The last time it occurred was when I added a link to the campa...
  • 1 me too
  • 3 replies
  • Problem
  • Not a Problem
  • Archived
Photo of Brandi Leath
Delete multiple images from the image library at once
It would be nice to be able to delete multiple images/documents, etc in my library. Only being able to delete one at a time is very time...
  • 13 me toos
  • 21 replies
  • Idea
  • Implemented
Photo of Rosenberg Advertising
Insert a full-width row between multicolumn sections
In your template builder, I would like to insert a full width row under a section that has two columns and then in the next section go ba...
  • 1 me too
  • 1 reply
  • Question
  • Archived
  • Merged