Conversations

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Delivery/quarantine issue
Outlook is putting our EMMA emails in quarantine and not allowing them to be delivered to the user’s inbox or Spam folders.  When I check...
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  • Not a Problem
Photo of Pigott
How can I avoid the Junk Mail folder? I've whitelisted Emma and updated SPF record.
We are having issues with our emails going directly to junk mail. We have whitelisted the mailing and updated our SPF record. Can anythin...
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  • 3 replies
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Photo of Pigott
Our recent mailer was sent to various GSA email addresses and our open rate tanked.
I would like to identify if this low open rate  is because the message is going to junk mail or if this mailer was just that unappealing ...
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Photo of Pigott
A campaign of mine will not send a test. It seems to be processing but wont send. What would be causing this?
The screen seems to be processing but it never sends. What could be causing this?
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  • 2 replies
  • Problem
  • Not a Problem
Photo of Pigott
Is there a way to add music to an email when the email is opened?
This might seem like an odd request, but we have an event email that we would like to have music playing while the email is open? 
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  • 1 reply
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Photo of Pigott
Contact list is showing up with 0 Active contacts and 0 errors. Are these invalid contacts or something else?
I have recently imported two excel spreadsheets of contacts. Once added, the contact list is showing up with 0 Active contacts and 0 erro...
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  • 2 replies
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Photo of Pigott
How to change thumbnail image for a You Tube video?
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  • 1 reply
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  • Answered
Photo of Pigott
Is there a way to select a large number of contacts at one time and add to a group?
I have a large number of contacts within our general contact list with that I would love to add to a new group at one time. Is there a wa...
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  • 1 reply
  • Question
  • Answered
Photo of Pigott
Straight to junk mail after white listing and SPF modification.
We are having issues with our emails going directly to junk mail. We have whitelisted the mailing and updated our SPF record. Can anythin...
  • Pigott, 3 years ago

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  • 0 replies
  • Question
  • Archived
Photo of Pigott
Straight to Junk Mail after white listing and SPF modification.
We are having issues with our emails going directly to junk mail. We have whitelisted the mailing and updated our SPF record. Can anythin...
  • Pigott, 3 years ago

  • 1 me too
  • 0 replies
  • Question
  • Archived