Conversations

Photo of Temple University
Click map not visible
The Click Analysis view on our email response sections is no longer displaying a click map over the email showing how many clicks each li...
  • 2 me toos
  • 5 replies
  • Problem
  • Archived
Photo of Kate Pierson
Why isn't my highlighted click activity box not working?
I'm putting together a report for my client that includes a section on where in the eblast the most clicks came from. The highlighted cli...
  • 2 me toos
  • 6 replies
  • Question
  • Answered
Photo of NJPSA/FEA
The click analysis on two of my mailings shows a high number of clicks on an "unknown" link.
When I look at the click analysis for the following campaigns, I get a high number of clicks for a link listed as "unknown" and hardly an...
  • 5 me toos
  • 7 replies
  • Problem
  • Archived
Photo of Laurie T.
Error Message in Click Tracking
A recent email's click tracking showed nearly all of the clicks going to myemma.com/404 However, I checked the actual email that was sen...
  • 5 me toos
  • 12 replies
  • Problem
  • Archived
Photo of Becky-Jo
Is there any way to receive notifications each time someone opts out?
If this isn't a feature, I think it would be valuable to receive a notification each time someone opts out. That way it is easier to trac...
  • 4 me toos
  • 11 replies
  • Idea
  • Under Consideration
Photo of Dennis Manugal
Background Bleed Issue in Office 365 Business Outlook (include Screenshots)
In Office 365 Business - Outlook, the background of email templates seem to bleed into the templates creating a space or gap that looks l...
  • 1 me too
  • 1 reply
  • Problem
Photo of Jason Nack
Error 500 and Pages Not Loading
Around 5:35 pm encountered the typical Error 500 pages while trying to access Audience and Campaign tabs in the middle of working on send...
  • 1 me too
  • 5 replies
  • Problem
  • Solved
Photo of Dennis Manugal
Compare Mailings - Links to Each Mailing Incorrect
When using the new Compare Mailing and I click on one of the mailings, it opens up the wrong mailing. For example, one mailing is called...
  • 1 me too
  • 2 replies
  • Problem
  • Not a Problem
  • Archived
Photo of Doyle & Doyle
Images are blurry on retina displays and standard displays.
I usually use png images and they always end up blurry when they're sent. They look fine in the editor and the preview but are blurry in ...
  • 3 me toos
  • 23 replies
  • Question
  • Answered
Photo of Dennis Manugal
What happened to Compare Mailings? New Format Broken? No Sorting? ...
Im starting my monthly reports and it looks like the "Compare Mailings" has been updated to a new format and is not functioning correctly...
  • 1 me too
  • 1 reply
  • Problem
  • Not a Problem
  • Archived
Photo of Dennis Manugal
Can I access the addresses that my mailing is shared to?
I have a text link for Forward to a friend that i added to my newsletter. For Text Use: URL: [% share:email url_only="true" %] It takes ...
  • 1 me too
  • 3 replies
  • Question
  • Answered
  • Archived
Photo of NJPSA/FEA
Compare more than 5 mailings' response information
OK. Another question about this: Why can we only compare 5 mailings at a time? I need more. At least 10. Note: This topic was created f...
  • 6 me toos
  • 25 replies
  • Idea
  • Implemented
Photo of Dennis Manugal
How to add "Share Buttons" to multiple Individual articles within a newsletter?
I see it all the time with other newsletters, how do we add "Share Buttons" to multiple Individual articles within a newsletter? Our new...
  • 5 me toos
  • 8 replies
  • Idea
  • Not Planned
Photo of Dennis Manugal
Response Summaries Not Being Sent to Correct Email Address...
For some reason our 24 hour response summaries are not being sent to the correct email address.   In our Account Settings > Notification...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
  • Archived
Photo of RPM
Is Emma down?
Having problems logging into Emma account. Load times for links are also slow and the test functionality seems frozen..
  • 3 me toos
  • 2 replies
  • Question
  • Answered
Photo of Penn State Hershey PRO Wellness Center
Emma login site URL not working due to webhosting company
server error? safari and firefox
  • 3 me toos
  • 8 replies
  • Question
  • Answered
  • Archived
Photo of Kyle Floyd
Sending restored and links are functioning properly
We are currently researching an issue regarding broken links in Emma mailings. The common symptom is a browser error that reads, "The r...
  • 3 me toos
  • 46 replies
  • Announcement
  • Archived
Photo of Kyle Floyd
Internet Explorer 11 users - unable to see text formatting toolbar
Customers using Internet Explorer 11 are unable to see the text formatting toolbar in our drag & drop editor. Our developers are aware of...
  • 1 me too
  • 9 replies
  • Announcement
  • Archived