Conversations

Conversations 1 - 20 of 180
Photo of Internews Network
opt-in link not working in plain text emails
To comply with GDPR, I created an email to send to our Europe subscribers to opt-in to our mailing list.If they get the HTML version of t...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
  • Archived
Photo of Key Blue
Deleted Contacts Still Showing In Response
We've moved all contacts for an account to Archive, however when we go to response, we can still see details of the errors and opt outs o...
  • 1 me too
  • 1 reply
  • Question
  • Answered
  • Archived
Photo of Key Blue
Contact Deleted, Remember Preferences?
So going forward with GDPR, we have been instructed to delete all data after a send, including from the new 'archive' feature. What woul...
  • 1 me too
  • 3 replies
  • Question
  • Answered
  • Archived
Photo of Megan
contact disappearing in choose recipients box
Several times when attempting to send an e-mail to a single contact, the address disappears from the choose recipients box. I type it in ...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
  • Archived
Photo of Loh
How do I remove the calendar from the left side of the page?
it really has no bearing on how I manage my account and just takes up screen real estate.  Also, I want to be able to search all of my ca...
  • 1 me too
  • 1 reply
  • Question
  • Answered
  • Archived
Photo of Jawahir AK
Getting a Member's activity history
Is there a way to get a member's activity history, like when was the member added to a certain group and when removed and readded etc..
  • 1 me too
  • 1 reply
  • Question
  • Answered
  • Archived
Photo of Vintage Vibe Boutique
Spring/Summer Templates
Are there ever any templates in your gallery for special dates in the Spring and Summer, such as,  Easter, Mother's Day, Father's Day?
  • 1 me too
  • 2 replies
  • Question
  • Answered
  • Archived
Photo of Visit Mississippi Gulf Coast
An email shows to have hard bounced AND clicked....
In a recently mailed campaign (We're coming to Houston. Can we meet?), two email addresses appear to have both hard bounced and also appe...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
  • Archived
Photo of Include IT Gmbh
Signup already existing contacts in new group
Hello!  I have a question regarding the signup form: due to new and very stict regulations regarding user data set by EU, our company nee...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
  • Archived
Photo of Mindecology
Automation Workflow - an email sent once a week for 3 weeks
I would like to create an automation workflow that sends 3 emails to a specific group of leads. I want to space the emails out once per w...
  • 1 me too
  • 1 reply
  • Question
  • Answered
  • Archived
Photo of Girls Scouts of NYPenn Pathways
Can I link a personalized URL to ONE static image using the placeholder hyperlink?
I gave everyone who answered a survey a $5.00 electronic gift certificate. I have a file with several hundred custom URLS and custom unl...
  • 1 me too
  • 3 replies
  • Question
  • Answered
  • Archived
Photo of Texas A&M Foundation
Litmus Tracking Code Placement
Does anyone use the litmus tracking code in their mailings? I've followed all of Litmus's instructions and yet it still says that the cod...
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of De La Salle High School
Active vs. Archived Emails - Showing up in Active Total
We just went over our active contact total and I want to resolve this moving forward. I just created a segment of contacts that are not p...
  • 1 me too
  • 2 replies
  • Question
  • Answered
  • Archived
Photo of Mike G
Uploading Multiple Selections to a Multi-Select Contact Field
I have a contact field that has 4 checkbox options. I know that when uploading a list, I can use three colons to separate different optio...
  • 2 me toos
  • 1 reply
  • Question
  • Answered
  • Archived
Photo of Revere Health
Is it possible to change the format of the sent date when viewing sent email campaigns?
I am wondering if there is a way to change the format of the "sent date" column when viewing previously sent out email campaigns. Current...
  • 1 me too
  • 2 replies
  • Question
  • Archived
Photo of Martin Sanchez Serra
the scheduled time of the mailing was not respected
I tell you, the account is established in the time zone of Mexico City, and the implementation of the shots I make is from Argentina. Yes...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
  • Archived
Photo of Office of the University Registrar
Bullets Hanging Indent Disappers in Email
Bullets are aligned with a hanging indent in the Editor, and show up correctly in mobile phone email app (Google Mail), but the bullets n...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
  • Archived
Photo of Jason Abney
Template/Campaign Based Variable?
Does anyone know of a way to set a variable for an email or template? This is not on an individual email address level but one variable t...
  • 1 me too
  • 3 replies
  • Question
  • Answered
  • Archived
Photo of Lauren
Report on clicks per link across all campaigns
Our Advertising department has a request/problem with the Emma platform in terms of response tracking:  I would like to be able to see t...
  • 2 me toos
  • 3 replies
  • Problem
  • Archived
Photo of Andy
Servers in Canada?
Could someone tell me where the Emma servers are based? I work at a Canadian school and student data is required to be held on servers in...
  • 1 me too
  • 1 reply
  • Question
  • Answered
  • Archived