Conversations

Conversations 1 - 20 of 147
Photo of Country Kitchen International
"Comparing Mailings" Export Error
I'm using the Compare Mailings feature and downloading a Performance Summary report on selected mailings. However, it keeps providing dat...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Accounting Conferences and Seminars
my templates - miscellaneous issues
Hello, I created a new template in HTML. I tested it and all works fine. I saved the template to My Templates, but have various issues. ...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of TIC Financial Services
delete a person
Am I missing something?  Why can't I delete a contact from Emma?   I've tried selecting the people I need to remove, but there is not a ...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Sole Hope
Automated email edits
I had several automated emails in there and uploaded to the automation schedule. Then we had to edit some-- and in the campaigns section ...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of Zeta Beta Tau Fraternity
stopping an in progress mailing ASAP
stopping a mailing in progress - pause not showing
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Todd
Is it normal for emails to send in waves?
I just sent out an internal email to over 3,000 employees.  When I look at the delivery times, it seems that the email was delivered in l...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Denver Art Museum
Unrecorded Status???
The status of my email which I thought I sent yesterday is "unrecorded". I'm not showing any tracking results, so my assumption is that ...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Thomas Jefferson Unitarian Church
my current contact list is a mess. Can I delete all contacts and start fresh?
Need to start with new contact list
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of O'Rourke Sales Company
If I have an email in two groups but only want to send to one
If I have an email in two groups but I only want to send to one group and not the other, will it ignore emails in the group I am sending ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Kimberley Williams O'Quinn
User reports an error message stating the email's security certificate is not valid
Multiple users are getting error messages upon trying to open our emails. See attached. Why and how can we fix?
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Lisa Dames
Why does my email look completely out of whack in preview and test?
I have created an email in editor. However both the preview and the test email are completely out of whack. I have tried both Safari and ...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of Liz Stephenson
How Does one User become a Primary Contact on more than one Sub-Account?
We have one main account, YMCA of the Triangle, and numerous sub-accounts. We are trying to move toward primary account owners (for longe...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Bitch: Feminist Response to Pop Culture
Image library saves image even if "Save to library" remains unchecked
Hi Emma! I recently started working with your service through a new job and the staff are complaining about issues with the image librar...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Tennessee State Museum
Hi. Editing HTML code
Hi. Everytime I try to edit a text section in code mode and save, it simply remains spinning and never updates. I have to continually exi...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of University of the Incarnate Word
Why is only half of my audience email list uploading? Happened twice with different lists already.
Why is only half of my audience list uploading? It has happened twice with different lists. 
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Good's Electric, Heating, & Air
How do I send a sales workflow to everyone?
I want to send an automated mailing to all of my contacts, but there is no option in the "trigger a workflow" section to just send it to ...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Temple University
Click map not visible
The Click Analysis view on our email response sections is no longer displaying a click map over the email showing how many clicks each li...
  • 2 me toos
  • 5 replies
  • Problem
Photo of PCS Mobile
Why not a "send mailing to same list" option on repeat mailings?
We often send out event invites repeatedly (generally twice a week) before an event.  It would be nice (and so much more efficient) if th...
  • 1 me too
  • 1 reply
  • Idea
  • Not Planned
Photo of NBCOT
Sent out 2 emails yesterday, links worked in tests, but the links in the live email did not work. What would have caused this issue?
We sent out 2 separate emails to over 200K yesterday and the links did not work.  They worked in the tests prior to scheduling.  Anyone e...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of Organomation
Adding a default personalization tag with a personalized default tag
Is it possible to set the default placeholder text to another personalization tag? For example, I have a heading that reads, Happy New Ye...
  • 1 me too
  • 2 replies
  • Question
  • Answered