Archived and Closed
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We're running into this issue occasionally, where group counts are slow to update. It's a known but that we're working to resolve, and I'll update you here as soon as we do!
For now, you can sometimes force that group count to update by adding another contact to the group manually. In this case, I added myself to your group and pushed the number up to 12. I removed my address but the count hasn't adjusted yet... again, a little slow. I also copied your entire group to a new group called Emma Testing. You can see the appropriate group count reflecting there.
Rest assured that the group counts not updating does not affect your ability to send to that group in its entirety. :)
I'll keep you updated here as I learn more. Thanks!
It's one of the most frustrating things. When you create a new segment, the counts on the active/error/opt-out tabs come up as zero. Sure, if you wait around a while, it'll eventually update. But it's really frustrating when you're trying to debug a segment. You've got an idea of how many people it should be, so a quick look at those tabs will tell you if you've got it right.
What's so baffling is that Emma's already done the hard work -- all the emails are listed there. It seems a trivial bit of code to actually do the count.
I am adding on to this thread because this has been an annoyance for me since I started with Emma a number of years ago, and it is still a problem. I guess the basic problem is that the count of active, error, or opt-out contacts in a group or segment that is displayed is sometimes wrong in that it does not match the actual number of such contacts in that group/state. The incorrect counts are displayed in two places:
1. When viewing a group or segment, the "Active", "Error", and "Opt-out" tabs at the top show the incorrect number of contacts in that state.
2. When viewing the list of all groups or segments, the counts in the "Active", "Error", and "Opt-out" contact columns show the incorrect number of contacts in that state.
In my case, the problem is almost always such that I have NO contacts in that group/state but Emma is showing that I have some. For example, I might have a segment with no opt-outs but Emma shows that I have 1 opt-out contact. This typically manifests itself after I delete contacts and the counts don't get updated, but sometimes I delete and the counts DO get updated. Furthermore, it isn't just a timing issue, as sometimes the counts NEVER reset, even after I log off and log on days later.
Although this isn't a huge problem, it has been one for years, and it is certainly an annoyance especially considering that it seems like it shouldn't be too hard to fix. At the very least, you could add a "Reset Counts" button or something that would force the system to recalculate the counts.
Anyway, that's my two cents worth.
I have a group that consists of all active emails. After purging some emails from my active list, although the number of actives in my "All Email" segment updated, my "All Groups" group did not. What's strange is, some groups reflected the change in the number of active emails, but some did not...what's going on?