"Assets" missing from menu for Enterprise account

  • 1
  • Problem
  • Updated 1 year ago
Hello,

This past week, the "Assets" link has disappeared from the menu of my enterprise account. My account privileges and settings haven't changed recently so I'm wondering if this is an error.

https://www.evernote.com/l/AUBpeMcNIjREAZwcg060QI6ZlF9lZOHuWVk

This is what I've tried thus far:

- Logging out and logging in
- Removing all of my account manager privileges (billing access, access to all accounts, etc.) and then re-enabling them
- Logging in through Firefox

I'm still able to create new Templates and Campaigns (I know the path for this), but without the link in the menu I can't pull up a list of existing ones.


My machine details:
Operating System Macintosh OS X 10.12.3
Screen Resolution 1280 x 800
Web Browser Chrome 58.0.3029.110
Browser Size1 152 x 960
IP Address 70.70.120.86
Color Depth 24 bit
Javascript Enabled
Flash Version 26.0.-1
Cookies Enabled


Thanks in advance for your help!
- Gilian
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Gilian Ortillan

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Posted 1 year ago

  • 1
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Gilian Ortillan

  • 22 Posts
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I'm unsure of how but this issue has resolved itself; "Assets" is visible again. Please feel free to close this thread. Thank you!
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Grey Stepp, Support Team Manager

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Thanks Gilian.  Please do let us know if you have any further issues with that!