"Failed to publish emails" error message in automation workflow

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  • Problem
  • Updated 6 months ago
  • Acknowledged
  • (Edited)
I created an automation workflow that was supposed to start this morning at midnight, but it didn't. I remember that when I saved the workflow and clicked out of the screen a red banner popped up saying "Failed to publish emails for this workflow." So today, I deleted that flow and set up a new one to start Monday morning and I got the same error message. Could you please tell me how to resolve this issue? I am working on a tight time table with this flow and need to start this flow as soon as possible. I am using Firefox 55.0.3. And this is within my account for The TalentED Project.
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TN College Access & Success Network

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Posted 6 months ago

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Zach Sharpe, Employee

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Hi Wendy,

I'm sorry to hear the complications with automation publishing. It sounds like it could be browser related, so I would like to try a few things:

- Try clearing the cache and cookies from your current browser. Emma relies on pulling fresh information for most of its functionality.

- Alternatively, you can also try Google Chrome to see if this makes a difference!

- Finally, ensure Flash is enabled on the browser you are using to publish your automation.

Definitely let us know if this does not help and we can do some more digging.