"Ghost" Links in Emails

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  • Updated 9 months ago
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Hello!

I've noticed that we appear to have "ghost" links in our e-newsletter. We typically copy over a past email so we have the same layout and change out all of the images, copy, links, etc. for the next newsletter. However, when looking at our results, I'm seeing links that are no where in the email. I'm not sure how to delete those. On my latest email, I'm even see on the click activity overlay thousands of clicks off to the side of the email, not actually on any images or text. 

Looking at the click, it seem like we could possibly have spam clicks (not sure if that's even a thing?)

Pic 1: Random clicks off to the side. You can also see that some of the links have a circle within a circle for the clicks, but there's only 1 link there.

Pic 2-3: Spam clicks? There are hundreds from these spam emails.

Pic 4: It's showing me probably about 100 links present, but these links are included in the email or they're "ghost" links?
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Produce for Kids

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Posted 9 months ago

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Zach Sharpe, Employee

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Hello!

I wanted to touch base and let you know we are currently working on this!

I am circling up with some of my colleagues here to take a deeper look.

As soon as we gain some additional information I will be sure to update you!

Cheers,

Zach

PS. Thanks for the screenshots, it helps a lot!
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Zach Sharpe, Employee

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Hello,

We were able to shed some light on the click map reporting showing off to the side.

This is due to copying and pasting text into an Emma mailing. Behind the text that was brought in are multiple links of the same URL. There was only one piece of text so it appeared to only be included once. The tracking is displaying a click circle for all links that are embedded in the HTML

The best way to avoid this in the future is by doing the following:
- Use the clear formatting tool after pasting text in. This button looks like a "Tx" in the text editor tool bar.
- Use an external site to clear your formatting before bringing the text in. Around the office we tend to use editpad.org often!
- Simply use Emma's styling tools to create your mailing and links!

I hope this helps!

Thanks,

Zach