"Page" option is grayed out on social sharing for Facebook

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
I can't connect their facebook page, and isn't able to because the "Page" option on the social sharing component is grayed out and unselectable. I have checked these boards for solutions, gone through the permissions given by facebook and reconnected while granting permissions to Emma to post to the page. It simply refuses to let me select the page. 

Here's an image:


Definitely seems like a bug, and something I need to find a solution for. Again, I want to reiterate that I have double-checked the permissions given the app by facebook, including completely redoing the process. 

Evan
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Bozeman Media

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  • Frustrated

Posted 2 years ago

  • 1
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Laura Dickerson, Official Rep

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Hi there,

This is, indeed, a bug. The workaround for now is to post the mailing link manually on your page. I will let you know once the bug is fixed!!!
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Bozeman Media

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Is there a possible estimate of when the bug will be ironed out? I just want to know if I should be working on an alternate automation for my client!

Thanks for your prompt reply.

Evan
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Grey Stepp, Support Team Manager

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Hey there!  I don't have a firm timeline.  I know it's something that we're working on, but I wouldn't be able to estimate how long it will take.

We'll keep you posted here as soon as we have it worked out! But for now it may be best to put a workaround in place of manually posting the Webview link.  

- G
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Clikit Media

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This bug has still not been fixed any feedback on when it will be fixed will be appreciated...
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Grey Stepp, Support Team Manager

  • 1699 Posts
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I don't have any idea of time-frame right now for this getting fixed.  As soon as I get word, I will post back here and let you guys know!