"This contact has not confirmed opt in". How do I change this? What can I do?

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  • Updated 2 years ago
  • Not a Problem
Hi there. Can anyone maybe help me? I am struggling to find out how to add contacts to my newsletters- it always says This contact has not confirmed opt in. How do I change this? What can I do? Any help would be appreciated. Thank you.
Photo of Uitkyk Holidays / Mozambique Voyages

Posted 2 years ago

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Photo of Grey Stepp

Grey Stepp, Support Team Manager

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Official Response
Hi there!  

Opt-In Confirmation is not required for communication.  We make that option available for countries that do require a double-opt in process.  

It looks like you are based in South Africa, and I'm unfamiliar with the laws there concerning marketing emails.  I'm going to check in with our Delivery team and see if I can find out if you're required to do a double-opt-in .  

For further reading on the "Confirm Opt-In" process, check out the Support Documentation below:

https://support.e2ma.net/Resource_Center/Account_how-to/seeing-an-individuals-confirmed-status

https://support.e2ma.net/Resource_Center/Account_how-to/Create_an_opt-in_confirmation_mailing

But like I said, Emma does not REQUIRE you to have a confirmed (or double) opt-in.  Just the single is enough for sending in Emma.  

- Grey