"You can add these people to a grouP" option not working after sending campaign

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
After i send a campaign, i attempt to add the group i just sent the campaign to to another group ("You can add these people to a grouP" ) and all i get when i click "Add to group" is "Hm. Something didn't quite work". Why is this happening?
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eResearch SA

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  • frustrated

Posted 3 years ago

  • 1
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Grey Stepp, Support Team Manager

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Official Response
Hey there!  

Thanks for reaching out!  

Typically the option to add people to a group only pops up when you are typing in individual addresses.  I'm not 100% sure why it's popping up when sending out to groups. 

We're going to do some digging on this end to see why that's popping up.  

In the meanwhile, if you're wanting to copy contacts from one group to another, I would suggest doing it from the AUDIENCE section of your account.  

Open up the group that you're looking to Copy FROM, then click the dropdown under the tabs to choose "All Contacts" , and click "COPY THEM":

Then click "Copy to Groups", then you can select the group that you're wanting to copy them to and click COPY.

Let me know if you have any additional questions! 

- Grey