Can't submit signup form without RSVP info saved in account

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  • Problem
  • Updated 4 years ago
  • Not a Problem
  • (Edited)
We created a new account under our agency account and we're having problems with a basic email insert. We're getting a 500 error and we're using the default signup form. Did we miss something in the new account setup?
Photo of Travis Knutson

Travis Knutson

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Posted 4 years ago

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Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

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Official Response
Hey Travis -- Thanks for those details! I got the same error when submitting your form, which points me the account settings.

You need to fill in your sender name/email and address information before sending or signup is possible. You're prompted to do this upon sending, but we don't have a similar warning in place for signing up...sorry about that! You can find this sender info tab under the Settings & Billing option in the account menu (the tools icon in the top right corner).

Let me know if that doesn't do the trick!