500 Error - Trouble Creating an Email

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  • Problem
  • Updated 6 months ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: EOL CLEANUP

I was in the middle of finalizing an email, but now I'm getting a 500 error when I try to get into it to send a test. Probably starting around 11:10 a.m. I'm using the latest version of Google Chrome (Version 65.0.3325.181).
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College of Saint Elizabeth - Tiered

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Posted 6 months ago

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Tutor Doctor

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I just got an error message when I try to open any of my email drafts. Any word on what is happening and when we can expect a resolution?
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The Merc Co-op

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Same issue here.
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College of Science

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Same issue. Can't open drafts. I have an email that is supposed to go out at 8:45 a.m.
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College of Saint Elizabeth - Tiered

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So I haven't used this before ... will an EMMA support person respond to the issue here?
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Anthony Miranda, Customer Support Specialist

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Thanks to each one of you for reaching out about this issue. There certainly was a problem earlier this morning that caused these types of error messages to appear when navigating and working in Emma accounts. Our engineers were able to identify and resolve the cause of these issues, and we're giving the all-clear to confirm that the problems are behind us.

We appreciate your understanding while we worked to restore Emma to 100%. If you have any questions, feel free to follow-up with us!
(Edited)