Account Totals and Actual Audience Totals are Completely Different

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When I'm on my home page, it says my audience size is 33K. However, I've deleted thousands of contacts recently and according to my audiences tab, I don't even have 10K. Why won't the total on the home page change? Explanation appreciated - thanks!! 
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Nashville Rescue Mission

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Posted 2 years ago

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Laura Dickerson, Official Rep

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Hi There,

The total for your audience list is 33527. If you go to Audience, click the View all Contacts button, you will be able to see on the Active tab how many folks are in the system. 




I have created a Segment for you that has the contacts that are in the system and are not connected to a group. That Segment has 25721 members.

I think what happened is that the group names were deleted but not the contacts within those groups. Always remember that you have to delete the contacts within a group to get rid of the contacts. Deleting the group only deletes the name of the group from the Groups tab.

To delete folks from a group: 
Click on the name of the group
Directly below the Active tab it says "Active contacts are expected to receive your email campaigns."
Under this it says "Take"  
In the dropdown next to that select "All contacts" and click the Delete button to the right of that. 
That area of the screen will look like this: (except the "Delete selected" will read "Delete all contacts"

Make sure, if you are deleting them completely from the system that you select "all active *and* your audience"
The system will ask if you really want to delete them. Delete.


I hope this helps! Let me know if you have any questions!
(Edited)