Account versus Manager

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Originally, when creating a new account, we had to supply an email address. Now, that's not included in setting up new accounts -- only in setting up new managers. But I have an email address that I used in setting up a new account, so it won't let me create a manager using that email address. But it's someone that I want to have access to another account. How should I handle this? Thanks!
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Posted 2 years ago

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Photo of Damian Gatta

Damian Gatta, Official Rep

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Official Response
Hi there!

Can you change the email address on the account level to a different email address and then create the manager login with that email address?  A little trick is also to just add +1 to the end of the email address on the account level so that Emma will think it is a completely different email address.  For example, instead of change it to

Give that a try and let me know if you have any trouble!