Activity Report

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  • Problem
  • Updated 2 years ago
  • Not a Problem
New Activity Report is a headache for Institutions that have several departments and budgets. The cost per sub-breadown has been removed. When you have several sub-accounts and each department is responsible to pay their share, this makes it difficult. Emma, why do you like giving us extra work?  Please bring it back. 
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Whittier College

  • 11 Posts
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Posted 2 years ago

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Photo of Laura Dickerson

Laura Dickerson, Official Rep

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Official Response
Hi there,

We didn’t mean to make more work for you! We checked in with several Agencies to gauge how they were using the Activity reports. The reporting was reconfigured based on feedback. We found that the Activity reports are being used largely by customers that have their own billing structure.  
Some of the things that were added (again based on customer feedback):

 - Sending volume for each sub-account
 - Activation dates for all sub-accounts
 - All Active and Retired sub-accounts (including sub-account number)
 - Peak Contacts (active contacts and any deleted contacts that were in active status during that month)
 - Billing designation (parent or direct)

The decision was made to not include the calculation in the new build. But that isn’t to say that it can’t come back! I have put in a feature request to our dev team that you would like to see that feature added back in a future iteration of the Activity Reports

In the meantime, the calculation is as follows:

Take the cost associated with the month's sending on your invoice and divide that by the total email volume for the month. This provides you with the cost per email that you can then apply to the number of emails sent per sub.

I hope this helps!