Can adding a note to the beginning of my campaign affect how it appears in Outlook?

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For the first time I added a note to my campaign regarding having to download images that can't be viewed, and the need to right click and download image for details. Everything looked fine in Outlook when I sent my TEST- the Subject Line and Sender looked good, and the preview text was my note about having to download, but when I sent the live campaign, the preview text was some https link gibberish. How come that didn't show up in the preview and how can I avoid that??
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Crew San Diego

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Posted 2 years ago

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Adriane Smith, Customer Support Specialist

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Official Response
Hey there!

Thank you for reaching out about this. Various email inboxes treat this type of information differently. In Outlook's case, the note you added in the test email was treated like 'pre-header text' in the preview of the email in the inbox. If nothing is present in the pre-header text field, Outlook pulls in content from the plaintext of the mailing.

You can avoid this by using pre-header text in addition to the subject line. I see that the particular mailing you referenced was actually sent a couple of hours ago, so I'm hoping you got this resolved. Let me know if you have any questions though! Happy to help.