All campaigns labeled as "Idle"

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I just started using a preview of the new Automation upgrade. It's great! But a few other things changed within the platform, and I have one concern.Specifically, under the Campaigns tab, all mailings are simply labeled as "Idle" with no way to tell apart sent campaigns and draft campaigns. This makes it very difficult to keep track of what's still in the queue.How can we better label the emails? I think sent emails should be labeled "Sent" and not "Idle."
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Matt Olsen, Champion

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Posted 5 years ago

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Cody De Vos, Official Rep

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Hi Matt, 

This is Cody with Emma's product team. Thanks for sharing your thoughts on the new Automation experience! 

I'm sorry to hear that the new Campaign sorting convention is making things tricky. Because we wanted to give users more options for how to put their emails to use in different places (by sending them multiple times without having to make copies, being able to use the same email in multiple workflows, associating a sent email with an automated workflow, etc.), we decided to take down the gate between "draft" and "sent" emails. Previously, "Sent" emails were not editable or re-sendable, and attempting to open them would result in a new "draft" email being created with an unsightly "COPY-2014-11-17-etc, etc..." appended to the name. That was puzzling to a lot of our users.

We wanted to treat our emails more like a library of editable and reusable content, so emails now exist in statuses of "Idle," "Automated" or "Scheduled," as outlined here: https://support.e2ma.net/Account_resources/Account_how-to/sending-a-trigger-or-autoresponder/An_over...

We're still making adjustments based on feedback from early users, and we're planning to introduce a column in the Campaigns view for "Last Sent," which I hope will help you and your team better sort your emails. It would look something like the mockup below, and in this case, the "Last Sent" date for an email that has never been sent (formerly a "draft") would be "never." Would that help?

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Cody De Vos, Official Rep

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Hi everybody, 

Just following up here. I mentioned it in the Automation blog post that we shared in last week's Good News email, but wanted to let you guys know that we're zeroing in on our new tabbed view, and I hope to start inviting users to try it out by early next week. I'll be sure to follow up when it's ready for our first users!

Cheers,
Cody
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Cody De Vos, Official Rep

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Okay, everybody - if you've chimed in here, you should see our new tabbed view in your "Campaigns" section. It features tabs for "Unsent" and "Sent," as well as tabs that will only appear for "Scheduled" and "Automated" emails if you have any emails in either of those statuses. You'll be able to edit and re-send emails that have previously been sent in this view - clicking on an email in the "Sent" column will open up a pop-up that will give you the option to either make a copy of that sent email (if you want to keep your emails separate for content management purposes), or edit the original (if you'd prefer to edit and re-send a single email than work with multiple copies). 

Please let us know if you have any questions!

Cheers,
Cody