Am I able to view Text to Sign Up analytics in Emma? We use Join By Text and have been promoting signups to our weekly newsletter.

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PBS Hawaii

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Posted 2 years ago

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Laura Dickerson, Official Rep

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Hi there,

At this point we don't have a way of seeing how people signed up in the app. I can put in a feature request to be able to see this information (I know there is a request in, I would add you too it). I can see if there might be a way to get this information on the backend, but I am not sure that it is possible. 

I'll let you know what I find out!
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Laura Dickerson, Official Rep

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Hello,

I just heard back about this. We don't keep data on specific source of a contact unless its coming from a form with a signup ID or an import. If you are using an custom API form you can pass along a field parameter when someone signs up from there - if you want to or you could just funnel contacts into a specific group with the source in the name. I hope that helps!
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PBS Hawaii

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Aloha, Laura,
 Thank you very much for looking into this, I really appreciate it. I wanted to be sure this loop was closed. I'll ask my director if the service itself, or rather confirm it doesn't have its own data tracking.
Thanks,
Brian/PBS Hawaii