An email shows to have hard bounced AND clicked....

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  • Updated 3 weeks ago
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In a recently mailed campaign (We're coming to Houston. Can we meet?), two email addresses appear to have both hard bounced and also appear in the clicks Can you explain why? Thanks! 
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Visit Mississippi Gulf Coast

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Posted 3 weeks ago

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Photo of Zach Sharpe

Zach Sharpe, Employee

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I wanted to reach out to hopefully gain some additional information for your mailing.

- Would you be able to provide the email addresses you're seeing both hard bounce and an open?

- Are these metrics for the same campaign?

- Did you view the metrics on the response overview page for this mailing, or in the individual contact records?

I'm happy to jump back in once we're able to have some examples to work from.