How do I see the audience for automated emails?

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Our team was testing out a new automation workflow this morning and realized that we weren't able to find a list of the email addresses to whom an automated email was sent. We could see the number in the response section in the Automation tab, and in the Response tab, we could see the email addresses who had opened or clicked. But I couldn't find a way to view a list of email addresses of who had received (or to whom we had tried to send) the automated email. Am I missing it or is that not possible?
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Meaghan, Champion

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Posted 4 years ago

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Paul Zimmerman-Clayton, Official Rep

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Official Response
Hey Meaghan, thanks for posting! If you head to response, click on the Automated tab, and click into the mailing, you can view the delivered and bounce counts by clicking on either number under delivery: 


Another option is to export that mailing. Click to export the mailing in question, and for a full list of everyone that Emma attempted to send to, choose the Sent to option:



I hope this helps! Please let me know if you have any more questions. 
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Joel Pan

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While the export is a useful tool to pull out this information, I would really like for there to be two other options:

1. For "Delivered" to show up as a tab under the Response view for Automated campaigns, and for this view to include a timestamp of when the email was sent to that particular recipient
2. For timestamp to be included in the API output of the GET /#account_id/mailings/#mailing_id/membersendpoint.

The use case is that we sometimes get complaints from customers that they have not received an expected email, and our customer service team need to be able to confirm that the user was in fact sent the email in question, and at what date/time the email was sent. Having it shown up in a Delivered tab would help greatly, but adding timestamp information to the API call would be optimal as it would allow us to incorporate this data into our own internal customer service tools.
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Katie Lewis, Official Rep

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Hi Joel! Are you up for creating new Idea conversations for each of those options? That way, we can track user interest in those features as well as our Product Team's progress.
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Joel Pan

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Done.
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PERRLA, LLC - Agency

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This reply was created from a merged topic originally titled Who Received Automated Emails Yesterday? (Or Any Particular Day).

I have an Automation email that is supposed to be sent 7 days after a date field in our Contact database.  ("JoinedDate")

I don't have any confidence that this is working correctly and would like verification.

How can I see a list of users who received a particular automated email yesterday, today, or on any specific date?

Thanks,
Cliff