Any plan to integrate into Wordpress?

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I know that you guys are a company that likes to think outside the box, but right now you're not supporting one of the most widely used CMS' out there. I noticed that in your integration features, you offer your own support and plugins/services for all of the CMS' except for Wordpress. Is there a reason for this?

You have a team of great developers that I'm positive could crack at least a beta plugin out in 1 day, and then test over a few more days to get one working and published. The current Wordpress plugin that's offered hasn't been supported for over a year, and there's still no sign that you are currently thinking of doing this.

You have competition - MailChimp is one of the biggest, that offer seemless and easy integration into Wordpress (which I'm sure, many of your customers use). Some of us folks don't have developers working for us. Personally, I design my site, but when it comes to straight PHP coding and learning how to use an API, I feel lost.

I'd love to hear your answers, thanks.
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Craig

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Posted 5 years ago

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Craig

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I just wanted to add that I've been through all the Wordpress posts over the last year and a bit, and Katie seems to be one of the reps answering. Katie keeps telling us that she will check with the integration team to see if they have any plans, but I never see a reply from her after that.

I just want a simple yes or no answer, and if it's a yes - a possible ETA on this.
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Craig

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Thanks for getting back to this so quickly. I suppose when I signed up for Emma, I didn't realize that you are aiming toward getting bigger clients and bigger companies, rather than helping the smaller guys grow (since most small businesses are hosted on Wordpress right now).

In your business (package) page, it states: "Seamless integration with popular CRM, e-commerce, event, survey and social tools". I was under the impression that Wordpress was supported (or at least worked easily with), which was confirmed when I found this page: http://myemma.com/email-marketing-integrations/cms-email-integration/wordpress

What you're saying on the pages is that Emma is directly and seamlessly integratable with Wordpress, but from my experience so far, it's really not. You can embed plenty of Javascript into your pages, but when you're trying to beat load times and take them down to as efficient speeds as possible, the API is needed.

That all said, I think 3-6 months is still a very long time-frame. I would understand if you had a small team that helped with integration and helped out with the API and design of it (I am pretty much replacing current forms with yours) that costed an extra fee (which I'd be happy to pay), but you don't. Your service is in direct competition with MailChimp, that right now offers a lot more for small businesses, and is around the same price.

It's been well over a year since people have requested some kind of Wordpress integration, and there's been nothing offered to the table. So shouldn't there be a fast track to get something like this done? The iPhone app is great, but the analytics are about what I got with a Wordpress Mailing Plugin. So, I can understand that this is a focus for you guys, but at the same time, your community has been calling out for this, unanswered. I feel like for a company that is growing and getting a lot of praise and awards, you are leaving a lot of people in the dark here.

I'd appreciate it if you could reach out to the development team and get an actual ETA or see if there is any interest in this - because if not, I'd rather know in advanced so I can act accordingly.
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David Wright, VP of Product Management

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Hi Craig,

Thanks for your feedback. Just to clarify, is your main focus in seeking a different/Emma-supported plugin around the performance of the current option when it comes to page load? Are there any other specific features you're looking for? I'm happy to take your feedback and put some scope around it to see what our options are.

In terms of resourcing something like this, you are correct that the scope to create a plugin is smaller than much of the product work we take on every day. We have most of our team pointed toward larger stories, and as a result, we often can't move as fast we'd like on ideas like this, however small.

To echo Katie's comment above, the immediate roadmap (Q3 in terms of features / Q4 thematically) is set at this point and focuses primarily around better insights, automation, content, and solutions specifically for our agency partners. The integration work that we do have planned is to push further into e-commerce.

We always look for +1's here and there, a lot of which starts here in the community, so I appreciate the feedback. We do plan to replace our current sign-up form process with better options and personally I think we can deliver a much more modern forms experience that would be performant in WordPress even as a non-plugin. To your point about the size of our customers and to whom we're tailoring, my perspective is that our forms should be flexible enough to handle typical use cases, and our API should be available when further customization is required. That's where I want to head. That work is penciled in for Q1.

Hope that helps. Please don't hesitate if you have any other questions.

Best,
David
(Edited)
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Craig

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I understand that your guys' hands are partially tied because you have other things on the board to focus on, but I think it's not good marketing/customer service to keep giving this "3-6 month" turnaround time. This question has been asked over a year ago, and since then, multiple times. The same answer is given - so I think it would be better to just say that there is no focus and there won't be any focus on this until you can either:
A. Hire another development team to work on smaller projects or
B. Finish up your current focus, next focus, and whatever else you have planned. Then when you're work-free, you can do this.

Either way, I decided to opt out of Emma and switched over to MailChimp last night. They're much more supportive of wordpress, and more globally recognized through apps/plugins you can use.

The API is rather complicated to use for someone that isn't a developer and wants an easy way to customize forms and get them into their website ASAP. It's not something that I want to spend hours picking up on (I've coded C++/PHP/Jscript in the past), and there's no support for it so it's troublesome.

Hope you guys open up and soon realize that wordpress is still one of the largest CMS' used for small businesses and being able to open up to hundreds of thousands of new customers would (in the end) be worth more than big clients.

Anyways, good luck in your future business and clientele - my best. 
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Deborah

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WordPress is not only used for small businesses, it's used by large businesses and throughout school systems,  including K-12 and higher education.  A few of the large businesses using WordPress: The New Yorker, Variety, Sony Music, eBay and Best Buy. Based on the replies from MyEmma support, there doesn't seem to be a plan in place for WordPress integration. 
I agree that Wordpress support is something Emma should be focusing on much more. The current "integration" is hardly adequate.
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Matt T., Official Rep

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Official Response
Hi folks, I'm the Product Manager here for our partnerships and integrations, and I wanted to provide some good news here. We are currently working with the developer that built the Emma Wordpress plugin to update it and get it in much better shape. John Housholder over AhSo Designs is leading that work, and in addition to updating it, we're going to be adding a few features to make it better. We'll also be continuing to maintain this plug-in and keep it updated moving forward. 

New features you'll see include:
  • Signups from the plugin will now be able to trigger our automation
  • We'll have vertical and horizontal orientations for your signup fields
  • You'll have more control over the look of the form 
  • You'll have more control over the messages that are seen when someone signs up

This should all be done and ready by the middle of January. We'll post here when it's live, of course. 
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Matt T., Official Rep

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Official Response
Hi folks, 

Just a quick update because I know I said that this would be done in the middle of January, and here it is almost February without an update. This is still moving along quite nicely, and it truly won't be much longer! What we hope is the final version was delivered today, so we're going to do some testing on it to be sure it meets the requirements, and then we'll be updating the Emma Wordpress listing. 

We're a little later than expected because we found some small things along the way that we wanted to get right in this version before it was released. I hope you'll forgive us taking a couple of more weeks to get this as right as we possibly can. I'll continue to update here as I have more information, but feel free to ask me any questions you might have in the meantime. 

Thanks for your patience!
Thanks for the communications, Matt T. Will the new plugin do more than just handle sign-ups? Will it have an admin side that lets us compose a message and send it to our audience? Will it be backwards compatible with older versions of Wordpress like 3.6?  :-)
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Matt T., Official Rep

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Composing will still have to happen in Emma, that is not a part of this release. However, this should work with any Wordpress version from 3.0 forward. 
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Suresh Koneru

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Any date for the roll out of the WP plugin?
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Matt T., Official Rep

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Hey folks, I'm so sorry this is taking a bit longer than expected. We're in the process of ironing out a few remaining minor bugs, but it shouldn't be much longer. Another couple of weeks and we should be in business!
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Katie Lewis, Official Rep

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Official Response
Hey, all! I'm really excited to let you know that our WordPress integration is now live. :) You can view our help doc here in the Resource Center and the plugin page on WordPress's website.