API calls timing out

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  • Updated 3 years ago
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We are calling the Emma API (api.em2a.com) and are getting frequent time outs when we try to call the update_field endpoint. This started occurring at about 12:49 AM PDT on April 21, 2016 (7:35 AM UTC April 21, 2016).

Are there any known issues with the API service? The Emma status page shows all good at the moment but we are still hitting frequent timeouts currently.

Thank you!
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Posted 3 years ago

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Photo of Laura Dickerson

Laura Dickerson, Official Rep

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I am checking into this for you.  Could I get the username or the name of your account? 
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Hi Laura,

We believe it is fd.admin@frontdeskhq.com.



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Adrienne Lowe, Customer Support Specialist

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Hey there Andy,

Adrienne from Emma Support here! I checked in with a member of our technical services team, who checked our logs, and also with our Systems team. We were not able to find an issue. Please let me know if you're still running into issues or would like us to dig further!

Many thanks,