Audience name ending in 'support'

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I'm using Firefox 42 and about a year ago I cleaned up my lists to get rid of inactive contacts. I've had two new groups appear that duplicate my largest lists and they are the name of the original list with the word 'support' after them. It looks like they both have active and opt out contacts (that I opted out manually) in them and my contacts are divided pretty evenly between both the original and the 'support' duplicate. I'm not sure which one to use when I send mailings, please help!
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Hip Girl's Guide to Homemaking

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Posted 4 years ago

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Kyle Floyd, Official Rep

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Hi Hip,

Thanks for reaching out. I spent some time reviewing your account and to be honest, I can't immediately make sense of why that duplicate group exist. Typically if our support team here is troubleshooting an import problem, or troubleshooting a campaign, we will add 'support' to the end of of the group name or campaign name. Usually we delete those test groups once our troubleshooting is complete.

I reviewed your account in hopes of finding a clear record of when we may have performed some import, segment or group count troubles. I sadly wasn't able to find what I was looking for (queue the U2).

In looking over the group counts, I would say you are safe to delete the 'support' copy and keep using the group without that addendum. I created a segment to confirm that everyone in the 'support' group is also present in the other group. This is further proof that you can delete that 'support' group without any negative impact.

I hope that helps and please do let us know if you have additional questions.

Cheers!