Audience group listings are slow to refresh and may display outdated counts.

  • 4
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: queue clean up

So I deleted one of my audience groups, and re-uploaded since most of them were labeled as errors due to spaces. Now when I got to my audiences, the ones I re-uploaded say I have 0 active but when I actually open the group, I see the full list of all the active contacts. Any reason why the audience overall number isn't accurately reflecting?
Photo of Isaac Kiehl

Isaac Kiehl

  • 8 Posts
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  • concerned

Posted 5 years ago

  • 4
Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

  • 2203 Posts
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Official Response
Hi Isaac -- Those audience totals on the groups page can be a little delayed in updating. If you're still seeing a discrepancy there, let me know what sub account you're working in and I'll give it a nudge! :)