audience page not loading

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  • Updated 5 years ago
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I'm using Windows 7 and Firefox 33.0 to access my company's account.  When I click Audience at the top so I can import an email contact list, the page never loads.  It just shows a dark grey screen.  This is my first time experiencing this issue.  I have cleared my cache and tried in a new open window and still no success.  What could be the cause of the issue and how do I resolve it?
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Staffing

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Posted 5 years ago

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Emily Hollingsworth, Alum

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Hi there -- I'm sorry for this inconvenience! 

I hopped into your account to see if I could replicate the issue and had no luck. The Audience page loaded up for me right away. Are you still experiencing this in your account today? If so, have you tried logging in using Chrome or Safari to see if the issue is replicated there?

Please let me know so that I can dig in further!
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Emily Hollingsworth, Alum

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Hi again -- Just checking in to see if you're still running into this issue. Please let me know if I can help!