Audience tab persistently redirecting to home.e2ma.net

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
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Hey team, starting late last week, we're unable to work with the Audience section of one of our Emma sub-accounts. Clicking on the Audience tab shows the section icons briefly, but then we're redirected to https://home.e2ma.net/. If we're really quick, we can click on one of the icons in the Audience nav sidebar, but we have to be real quick, otherwise we get redirected to https://home.e2ma.net/ again. The sub-account in question is called John A. Pérez. I wonder if it's the special character in the account name somehow causing the problem? Seems to happen across operating systems and browsers. Thanks in advance for your help.
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Meaghan, Champion

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Posted 2 years ago

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Grey Stepp, Support Team Manager

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Hi Meaghan, 

Thanks for reaching out with this!

I'm thinking you might be spot on with your assessment of the special character throwing it off.  If it's ok with you, leave the name as is for now while we do some testing and I'll let you know what we come up with! 

- Grey 
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Grey Stepp, Support Team Manager

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Hey again Meaghan, 

I went ahead and tested and I do believe this is a bug on our end.  Go ahead and pop into the account settings and change the name of that sub to remove the special character and you should be good to go!  

Thanks so much for helping us find that!  I'll post back here when it's cleared up! 

- Grey 
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Meaghan, Champion

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That seems to have solved it! Thanks!