Audience totals showing outdated counts

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  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Archived and Closed

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My Audience is stating that I have people in the error and opt-out sections however when I login to remove them, it states that "there aren't any items to see at this time"
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Sanctuary Spa Saratoga

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Posted 4 years ago

  • 2
Photo of Emma Holland

Emma Holland, Alum

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Official Response
Hi there! 

That is actually a bug we're currently experiencing where the audience totals aren't adding up correctly, and are showing out dated totals. Looks like you've already deleted those contacts, and its showing you the old number.

I'd be happy to dig into this and see if I can get them to load correctly if you'd like? I'm assuming this is for the clients group?

Let me know! Thanks!