Auto-send did not happen after split test ended

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  • Problem
  • Updated 3 years ago
  • Not a Problem
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We scheduled a subject line split test yesterday that completed at 8:33pm last night. The remaining 80% of our audience list should have been sent the winning subject line + email, but in the response tab, the delivery says that its still waiting on the other 80% to be sent, over 12 hours later.

Help!

Thanks,
Lauren
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Sea Education Association

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Posted 3 years ago

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Emily Hollingsworth, Alum

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Good morning! I'm digging into this and will let you know what I find. Thanks for letting us know!
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Sea Education Association

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Thanks - any update?
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Emily Hollingsworth, Alum

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Yes -- Thanks for your patience. We ran into an issue last night that caused some lengthy delays in sending. All normal mailings have been pushed out by this morning, but we're still seeing some split tests in pending status. I'm waiting to hear from our Systems team what the next steps are, and will get that update to you as soon as I can!
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Sea Education Association

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Hi Emily:

As the day nears its end, we would appreciate it if you could send any further updates on this issue to admissions at sea dot edu.

Thanks!
Lauren
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Emily Hollingsworth, Alum

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Hi there -- I emailed you on Friday but want to make sure you're all set here. We were able to push your split test mailing out Friday afternoon. Thanks again for your patience on this matter!
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Sea Education Association

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Hi Emily:

Yes, we are all set. Thanks for your help!

Lauren