Automated Birthday Messages Sending Late

  • 1
  • Problem
  • Updated 10 months ago
  • Acknowledged
We've been sending automated birthday messages for two years now without any issue. This morning, a number of individuals responded to the birthday message pointing out that we were 2, 3, 4+ days late to send the message. I've checked all their records and their birthdays were on 9/16, 9/18 etc. but their messages weren't delivered until last night (9/20). 

Do I need to pause my workflow? Update something? Or was this just a weird glitch. As a university sending this message to our alumni it's damaging to our relationship with our constituents if this becomes an ongoing problem. 
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Swarthmore College

  • 21 Posts
  • 2 Reply Likes

Posted 10 months ago

  • 1
Photo of Zach Sharpe

Zach Sharpe, Employee

  • 290 Posts
  • 32 Reply Likes

I'm sorry to hear that we saw some delays in your automation. It is possible that the mailings between the 16th - 20th were backed up in regards to when they went out. Because your automation has only 1 mailing I think it would be a good idea to deactivate, then reactivate to see if this helps with future sends.

Hopefully this was a hiccup in our sending process but please let us know if you see this again so we can investigate a bit further.