Automated emails for surveys

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Is there a way to set up an automated campaign based on responses we get from a survey? For example, if a customer indicates they are interested in a certain product, can we send them automated emails based on that response?
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Outreach & Marketing

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Posted 2 years ago

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Emily Hollingsworth, Alum

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Hi there -- There isn't a way to trigger an automation workflow from a survey response. The closest trigger type we have to this would be a link-click trigger, but that's specific to a link in the body of the email, not based on response to a survey question.

You could use a signup form in place of a survey. The difference here is that the signup form responses populate fields in the contact records that you could then use to trigger automation. The strategy here might be a little complex, and I think our technical services team might have a better custom solution for you. Can I connect you with them to talk details?
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Outreach & Marketing

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Yes, please connect me, and then stupid question, where can I find info on setting up a sign up form?



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Emily Hollingsworth, Alum

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We don't believe in stupid questions. :) You'll find your classic and lightbox forms located at the bottom of the Audience page. You can check out our resources on customizing those forms here and here!

Someone from our services team will be reaching out shortly! Thanks.