Automated Workflow FULL Response

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Hi! Is it possible to view full response data for an ENTIRE automated workflow rather than having to download responses for each individual email in the workflow? I know I can see the overiew, but I'd like more detail. For example, I'd like to see the email address of everyone who opened ANY of the emails in the flow, and how many emails each individual may have opened - without having to compare across each set of data for the individual emails. Thanks!
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TN College Access & Success Network

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Posted 6 months ago

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Grey Stepp, Support Team Manager

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Hey there, 

Thanks for reaching out! 

I'm not sure that we have anything like what you've specified here.  I'd love to be able to get this in front of my product team as a feature request.  

Could you give me a bit more detail on how you'd like to see that information surfaced?  It sounds like the functionality we have in our segment builder, though currently you cannot segment based on response data from automated mailings.  So perhaps the feature we're requesting here is to be able to segment via that data.  

Or are you looking more for an exportable report, in a CSV or Excel type format perhaps?  

I'll be on the lookout for your reply! 

- Grey 
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TN College Access & Success Network

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We are tying to do case studies based on how many interactions and what type of interactions we need to have with our audience members before they join our site. For example, how many emails did John Snow open and how many times did he click to "learn more" within one automated workflow before he finally joined our site as a user? Additionally, we are trying to see which users have opened 3 or more emails without taking an action on our site in order to inform if there is a different approach we should take when communicating to these individuals. Make sense?
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TN College Access & Success Network

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By the way, I should mention that this is for The TalentED Project account and not the TN College Access & Success Network account. I have two, but I always post under this one.
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Grey Stepp, Support Team Manager

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Yeah, that totally makes sense!  Thanks so much for the detailed feedback!  I'll be passing this along!  
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Sea Education Association

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I would like to add my support for this request - because each automated email sent counts as a single campaign, there is no way to create a segment that exports a list of all the contacts that have opened automation email X or have clicked on the link in automation email Y. We want to use automation to help qualify leads and it would be tedious to have to go through this on a contact by contact basis.