Automation Auto Send Slow

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We are noticing that it is taking approx. 5-10 minutes for automated emails to be sent out based upon a form submission. Is this a normal time frame? Or is there something that could be holding it up?
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Clicker Training

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Posted 9 months ago

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Phillip M, Official Rep

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Hi!

Typically, Emails leave Emma within 5 minutes or so, but can take longer depending on the number of emails are queued for delivery at that point in time. The expected behavior is that your emails will be out for delivery within 30 minutes from the moment someone signs up or you hit the send button in the app. 

I hope this helps clarify, but please let me know if you have any additional questions and I'll be happy to address them. - Thanks!