Automation not triggering for existing users

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We just went live with an Automation workflow, and it is not triggering for everyone as it should.

An email is set to be triggered when anyone signs up using the specified form. In this case, triggered through the API via the Signup ID.

However, the trigger is not happening for anyone who's already signed up. In the workflow, I set it to be triggered by any contact in our audience. So why isn't it firing? We're live with this thing and it's not working at all how it should.

Please help!
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Matt Olsen, Champion

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Posted 3 years ago

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Paul Zimmerman-Clayton, Official Rep

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Official Response
Hey all, in case you've been following along or have questions about the specifics of the different API calls and how they interact with signup triggers, we've updated our resource center page here with a handy chart that shows the specifics of the two calls, and the differences between them. Hope that helps! As always, feel free to ask any questions!