Background Color Not Appearing in Emails

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We've customized a template with our company colors.  The red background color appears in the drafts and previews.  However, when we send a test email, the background is white.  What step(s) are we missing?
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Posted 4 years ago

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Sam Collis, Customer Support Specialist

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Hi there!

I took a look in your account, made myself a support copy of the "Working in Austin 3025 Oct & Nov" mailing and ran a Litmus test on it.  Litmus is a program that allows me to replicate how that email will be rendered across all mail clients. In all mail clients except Lotus Notes the background remained that deep red color.  Would you be able to clarify which mail client you're using when you open your Test mailing?  If you could also send a screenshot of what you're seeing that would be helpful for digging into this further.

I'll keep an eye out for your response here :)
Hello Sam,
I'm viewing the preview email in Outlook.  I've attached a screenshot.  Please let me know if I should complete the process to send an "official" email to myself rather than just a preview.

Thank you,
Tiffany
  
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Sam Collis, Customer Support Specialist

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Official Response
Hi there,

Thanks for sending in that screenshot!  What is strange about this is that I'm not able to replicate that white background.  Outlook has a tendency to manipulate the HTML in an email differently to other clients, but even in this case when I am simulating Outlook I am able to see the red background.  A positive of this is that likely only a very small group will receive the email without the background, obviously that's still not ideal, but there are some things that Outlook does on it's own accord that we can't control.

I know that some versions of Outlook don't support background images, and although this isn't an image per se, I'm thinking that is what could be going on here.  We have a useful guide on our Resource Center here that explains the limitations of Outlook, it might be worth having a scan over that.

I would still like to circle back with my colleagues and see if there are any other potential reasons for that background not appearing in your inbox, but I also think that this one chalks down to Outlook playing it's own game.
(Edited)